When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and Azure Blob Storage integration
Send the documents that arrive in chat to storage, and share files back from it.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Azure Blob Storage
File the customer's upload
A document sent in a Tidio conversation is written to Azure Blob Storage with the customer reference, so nobody has to keep it in an inbox.
Keep the conversation record
Transcripts can be archived to Azure Blob Storage, which puts support history under the same policy as the rest of your data.
Hand over the right version
An agent can share a file from Azure Blob Storage in the chat, so the customer gets the document your team maintains.
Overview
Azure Blob Storage is where a lot of teams keep documents, exports and anything that has to survive. Connect it to Tidio and the chat stops being a place where files go to die: what a customer uploads lands in the container it belongs to, transcripts can be archived under your own rules, and a document your team maintains can be sent back into the conversation without being re-attached by hand.
Key features
- Store what arrives in chat in the container that already holds that kind of file
- Archive transcripts your way under the retention rules your team already set
- Send documents back from storage, with an access link you control
- Trigger the processing you have because the file lands where your pipelines watch
Azure Blob Storage
API
Tags
Custom Integration
Workflow Automation
How it works
Connect Azure Blob Storage in minutes
1
Connect Tidio and Azure Blob Storage
Write files and transcripts to your container with Zapier or the Tidio API.
2
Choose containers and naming
Decide where each kind of file goes and how it is named so it can be found again.
3
Use storage in both directions
Uploads arrive from chats, and stored documents can be sent back into one.
Discover more integrations
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Azure Blob Storage integration
Where do chat attachments end up?
In your own Azure Blob Storage container, named the way you choose, so the file is findable by customer or by date rather than by luck.
Can a stored document be sent to a customer?
Yes. An access link to the blob can be generated and shared in the Tidio conversation, and it expires on the terms you set.
Is the Azure Blob Storage integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Azure Blob Storage integration.