When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and Firebase integration
Answer app questions from Firebase, from account status to what the user record actually says.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Firebase
Answer why they cannot sign in
The Firebase authentication record shows whether an account exists, is verified or is disabled, which resolves most access complaints in one message.
Look at the actual document
The Firestore document for that user tells the agent what the app believes about their plan, settings and history, instead of a guess.
Reach them in the app
A Firebase push notification can be sent from the conversation, so somebody who left the chat still hears when their issue is fixed.
Take work off engineering
The console lookups a developer runs for support all week become a chat action with the fields you decided to expose.
Overview
Firebase holds the users, the documents and the state your app runs on, which is exactly what support needs when somebody says it is not working. Connected to Tidio through Zapier or the Tidio API, a conversation can read the authentication record and the Firestore document for that user, so an agent sees whether the account is verified, what plan it has and when it last did anything. Fixes and notifications can go the other way.
Key features
- Check the account with the Firebase authentication record in the conversation
- Read the user document so a plan or setting question is answered from Firestore
- Send a push notification through Firebase when a chat needs to reach the app
- Skip the engineer for the lookups that currently need someone in the console
Firebase
API
Tags
Custom Integration
Workflow Automation
How it works
Connect Firebase in minutes
1
Connect Tidio and Firebase
Link them with Zapier or the Tidio API, using a service account limited to the Firebase collections and fields support should reach.
2
Define the lookups
Choose which Firestore documents and authentication fields a conversation may read, and what it may write or send.
3
Answer from the app data
The chat reads Firebase when it answers, and the app stays the system of record.
Discover more integrations
All Integrations
Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Firebase integration
Is it safe to read Firebase from a chat?
With a scoped service account, yes. Expose only the collections and fields support needs, and keep any write access to the specific documents you intend to allow.
Can the chat change app data?
Only what you allow. Teams usually start read only, then add narrow writes such as resetting a flag or resending a verification, where the risk is understood.
Is the Firebase integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Firebase integration.