Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Google Chat integration
Get the conversations that need someone else into the right Google Chat space.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Google Chat
Ask the team that knows
A technical question is posted to the Google Chat space that owns it, with the transcript attached, so nobody retells the story secondhand.
Answer without switching tools
A specialist replies in Google Chat and the answer reaches the customer, which means they help without learning the inbox.
Raise the urgent one
A conversation matching your rules can alert a Google Chat space straight away, so an angry customer or a big account is not queued.
Keep a channel informed
Volume, outages and unusual spikes can be posted to Google Chat, so the wider team sees what customers are hitting today.
Overview
Not every question can be answered by the person who received it. Connected to Tidio through Zapier or the Tidio API, a conversation that needs help reaches a Google Chat space with the customer, the topic and the transcript attached, and the reply written there comes back to the chat. The specialist never has to log into another tool, and the customer is not waiting while somebody looks for them.
Key features
- Escalate into a space so the right Google Chat group sees the question
- Answer from Google Chat and let the reply reach the customer in the conversation
- Send the context including the transcript and the account, not just a ping
- Alert on what matters so a critical conversation is noticed immediately
Google Chat
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Google Chat in minutes
1
Connect Tidio and Google Chat
Link them with Zapier, Make or the Tidio API and choose which Google Chat spaces receive which conversations.
2
Decide what escalates
Map topics, tags and priorities to the space that should see them and set what comes back.
3
Answer in either place
Google Chat carries the internal discussion, and the customer gets the reply in the chat they started.
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Frequently asked questions
Common questions about the Google Chat integration
Do specialists need a Tidio seat?
Not for this. They read the question and answer in Google Chat, and the integration carries the reply back into the conversation.
How is the customer kept private?
You choose what is posted. Most teams send the topic and the transcript to Google Chat and leave personal detail out unless the space is restricted.
Is the Google Chat integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Google Chat integration.