When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and Google Cloud Storage integration
Archive what customers send into Google Cloud Storage and serve files back from it.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Google Cloud Storage
Keep what customers send
Photos, logs and documents from a conversation are stored in Google Cloud Storage with the conversation reference, so evidence is findable months later.
Share without leaving a link open
A signed URL from Google Cloud Storage gives a customer access for as long as you decided and no longer.
Send from a bucket
Files your team distributes can live in Google Cloud Storage and be served from the chat, so there is one copy rather than one per agent.
Start a process from an upload
A file landing in a Google Cloud Storage bucket can open or update a conversation, which suits partner and supplier deliveries.
Overview
Attachments pile up in a support inbox and nobody knows where they went. Connected to Tidio through Zapier or the Tidio API, files a customer sends are written to Google Cloud Storage under a path you control, with the conversation reference on the object, and files you need to send out can be served from a bucket with a signed link that expires. Storage, retention and access stay where your engineering rules already apply.
Key features
- Archive attachments into the Google Cloud Storage bucket and path you choose
- Serve files with a signed link so access expires instead of living forever
- Keep retention rules since Google Cloud Storage already applies your lifecycle policy
- Trigger work from a file when something lands in the bucket that needs an answer
Google Cloud Storage
API
Tags
Custom Integration
Workflow Automation
How it works
Connect Google Cloud Storage in minutes
1
Connect Tidio and Google Cloud Storage
Link them with Zapier or the Tidio API, using a service account scoped to the Google Cloud Storage buckets involved.
2
Decide paths and expiry
Set where files from a conversation are written and how long a signed link stays valid.
3
Keep governance in place
Google Cloud Storage applies your retention, encryption and access rules, and the chat only reads and writes what you allowed.
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Google Cloud Storage integration
Why not leave attachments in the chat?
Because retention, encryption and access controls are easier to prove in Google Cloud Storage, and the file is then available to the systems that need it.
Can customers upload directly to a bucket?
Yes, with a signed upload URL generated for that conversation. The file lands in Google Cloud Storage without anyone handling it in between.
Is the Google Cloud Storage integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Google Cloud Storage integration.