When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and IBM MQ integration
Bring order, payment and shipping events that travel through IBM MQ into Tidio conversations.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and IBM MQ
Answer where the order is
A dispatch message on an IBM MQ queue reaches the conversation, so a shipping question is answered from the event rather than from a guess.
Confirm the payment cleared
Payment events moving through IBM MQ can be surfaced in Tidio, which settles most billing disputes in a single reply.
Reach the systems behind the queue
IBM MQ already connects the applications that hold the answer, so support gets to them without a new interface into each one.
Act on a failure fast
A failed transaction on an IBM MQ dead letter queue can open a Tidio conversation before the customer notices and writes in.
Overview
IBM MQ moves the messages that matter: orders accepted, payments cleared, shipments dispatched. Those are also the three things customers ask about. A small consumer reading the queue can post to the Tidio API, so an agent sees the event that just happened instead of asking someone in operations to check. Replies can go the other way too, with a confirmed request written back onto a queue for the system that owns it.
Key features
- Queue events reach the chat an IBM MQ message becomes context an agent can read
- Answer without a second system order and payment status arrives with the conversation
- Write requests back a confirmed change is placed on the queue that owns it
- Keep the mainframe where it is IBM MQ stays the transport and nothing is migrated
IBM MQ
API
Tags
Custom Integration
Workflow Automation
How it works
Connect IBM MQ in minutes
1
Connect IBM MQ and Tidio
A queue consumer reads IBM MQ and posts to the Tidio API, or a webhook carries the event across.
2
Choose which messages matter
Pick the queues and message types support should see, so agents get order and payment events and not everything else.
3
Keep IBM MQ as the record
The queue and the systems behind it stay authoritative. Tidio shows the event and can hand a request back.
Discover more integrations
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the IBM MQ integration
Does this replace our IBM MQ setup?
No. IBM MQ keeps carrying the messages. The connection only reads what is already on the queue and posts a copy into Tidio.
Can a chat conversation put a message on a queue?
Yes, through your own consumer or middleware. Most teams start read only, then allow a narrow set of writes such as a corrected delivery address once they trust the flow.
Is the IBM MQ integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the IBM MQ integration.