Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Kibo integration
Show Kibo orders, inventory and returns inside Tidio so agents stop switching tabs.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Kibo
Answer where is my order
The Kibo order and its fulfillment status reach the agent, so the answer matches what the warehouse sees.
Say when stock returns
Inventory levels from Kibo let the agent give a real answer instead of asking the customer to check back.
Handle returns in the conversation
A return confirmed in chat is created in Kibo with the order attached, so nothing is retyped.
Recover an abandoned checkout
A visitor stuck at payment can be helped in chat with their cart and pricing in view.
Overview
Kibo runs the catalog, the pricing and the order lifecycle, and most support questions are about one of those. Reading Kibo into Tidio puts the order, its fulfillment state and the customer's history in front of the agent while they type. Going the other way, a return or an address change confirmed in the conversation can be created in Kibo instead of noted for someone to handle later. Kibo stays the system of record for every one of those writes.
Key features
- Order status while you type The Kibo order and its fulfillment state sit next to the chat.
- Stock answers, not guesses Live inventory from Kibo answers whether an item is coming back.
- Start a return from chat A confirmed return is created in Kibo, not written on a list.
- Purchase history for context Past orders show whether this is a first problem or a pattern.
Kibo
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Kibo in minutes
1
Connect Kibo and Tidio
Zapier, Integrately or Make links the Kibo API to Tidio, or a service calls the Tidio API with what agents need.
2
Choose the fields agents see
Order, fulfillment state, inventory and purchase history cover most questions. Leave the rest out.
3
Write back through Kibo
Returns, address changes and account edits are created in Kibo, which stays the record.
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Frequently asked questions
Common questions about the Kibo integration
Can agents change a Kibo order from Tidio?
They can if you allow it, and it is worth being deliberate about which changes. Returns and address edits before dispatch are safe and save a handover. Pricing, discounts and anything touching payment are better left in Kibo behind an approval step, because a mistake there is expensive to unwind.
How current is the data?
As current as the call. Reading Kibo when the conversation opens gives the agent the state at that moment, which is what matters for order and stock questions. Webhooks can push changes into the conversation while it is open, so a dispatch that happens mid-chat is visible.
Is the Kibo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Kibo integration.