Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and LeafLink integration
Answer LeafLink wholesale order and inventory questions in Tidio without opening the marketplace.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and LeafLink
Answer order status questions
A buyer asking where an order is gets the LeafLink status and the line items, not a promise to check later.
Confirm what is in stock
Live LeafLink inventory means the answer still holds when the buyer places the order.
Chase overdue invoices politely
Order and payment status gives the conversation something specific to reference.
Handle retailer accounts
Account and contact detail means the buyer does not have to re-introduce themselves.
Overview
LeafLink is where the wholesale order lives: the retailer, the line items, the status and the invoice behind it. Buyers ask about all of it, usually by message. Reading LeafLink into Tidio means whoever answers can see the order and its status without switching to the marketplace, and a change agreed in the conversation can be written back. Compliance and licensing rules stay in LeafLink, which is where they are enforced.
Key features
- Order status in the chat The LeafLink order, its line items and its status in one place.
- Inventory answers Say what is available now instead of promising to check.
- Retailer history Past LeafLink orders show what this account usually buys.
- Updates written back A status change agreed in chat is posted to LeafLink.
LeafLink
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect LeafLink in minutes
1
Connect LeafLink and Tidio
Zapier, Integrately or Make links the LeafLink API to Tidio, or a service calls the Tidio API directly.
2
Pick the order fields
Status, line items, inventory and payment state answer most buyer questions.
3
Write changes back
Status updates and account edits are made in LeafLink, which stays the record.
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Frequently asked questions
Common questions about the LeafLink integration
Does this affect compliance rules?
No. Licensing, state rules and who can buy what stay inside LeafLink and are enforced there. The connection reads order and inventory data so a conversation can be answered, and any write goes through the LeafLink API with the same rules applied.
Can buyers place an order in chat?
Treat that carefully. Answering questions and confirming stock in chat is straightforward. Creating a wholesale order has licensing and credit implications, so most teams capture the intent in the conversation and let the buyer confirm it in LeafLink.
Is the LeafLink integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the LeafLink integration.