Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Microsoft Outlook integration
Turn Microsoft Outlook email into Tidio conversations and answer both in one place.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Microsoft Outlook
Handle the support mailbox
Requests sent to a Microsoft Outlook address are assigned and answered like any other conversation.
See the whole history
An email from last month sits next to today's chat, so nobody starts from scratch.
Turn a thread into a meeting
An email that needs a call can become a calendar invitation from the same conversation.
Stop requests going missing
A shared inbox with no clear owner is where requests quietly die.
Overview
Plenty of customer requests still arrive in a Microsoft Outlook mailbox, usually a shared one that somebody watches between other work. Bringing that mailbox into Tidio means email lands in the same queue as chat, with the same assignment and the same history against the customer. Replies go back out through Microsoft Outlook, so the thread the customer sees stays a normal email conversation.
Key features
- Shared mailbox in the queue Microsoft Outlook email arrives where chats are handled.
- One history per customer Email and chat sit on the same contact record.
- Replies look like email The customer sees a normal Microsoft Outlook thread.
- Assignment and status Email gets the same handling rules as a conversation.
Microsoft Outlook
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Microsoft Outlook in minutes
1
Connect Microsoft Outlook and Tidio
Zapier, Integrately or Make can forward mail, or the Tidio API can accept messages and send replies.
2
Pick the mailboxes
Shared support addresses, not personal ones. Decide which folders are in scope.
3
Reply through the mailbox
Answers go out from the Microsoft Outlook address the customer wrote to.
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Frequently asked questions
Common questions about the Microsoft Outlook integration
Should personal mailboxes be connected?
No. Connect shared support addresses only. A personal Microsoft Outlook mailbox contains things nobody agreed to share with a support queue, and once it is connected that boundary is very hard to re-establish.
Does the customer notice anything?
They should not. The reply arrives from the Microsoft Outlook address they wrote to, in the same thread, so from their side it is email. What changes is on your side: assignment, history, and the fact that somebody definitely owns it.
Is the Microsoft Outlook integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Microsoft Outlook integration.