Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Microsoft Teams integration
Collaborate on customer conversations in Microsoft Teams without switching between tools.
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Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Microsoft Teams
Get pinged the moment a chat comes in
Every new customer message shows up in Microsoft Teams, so nobody has to sit and watch the Tidio inbox.
Work out the answer together
Discuss a tricky conversation in Microsoft Teams, share context, and agree on the reply before you send it.
Route chats to the right specialist
Assign a conversation to the person who can solve it, and set notification rules so only they get the ping.
Overview
Keep your team in sync without switching tools. Connect Tidio with Microsoft Teams to receive chat notifications, collaborate on replies, and manage conversations in one place. Share insights, assign chats, and resolve issues faster using familiar workflows while keeping customer communication smooth and consistent across your team.
Key features
- Get instant Teams notifications for every new customer message
- Collaborate on chats without leaving your Teams workspace
- Assign conversations to the right specialists faster
- Access chat history and context for better replies
- Set custom notification rules and automate team workflows
Microsoft Teams
Communication
Tags
Team Collaboration
Messaging
How it works
Connect Microsoft Teams in minutes
1
Connect Tidio to Microsoft Teams
Add the integration from the Tidio panel to link your live chat with your Teams workspace.
2
Set your notification rules
Choose which customer messages notify the team, so Teams stays useful instead of noisy.
3
Handle conversations as a team
Your team reads the context, assigns the chat, and replies while Tidio keeps the thread organized.
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Frequently asked questions
Common questions about the Microsoft Teams integration
How does the Microsoft Teams integration improve response time?
Send real-time notifications to your team so no message gets missed. Collaborate instantly in Teams to resolve customer issues faster without switching tools.
Can my team manage chats directly in Microsoft Teams?
Yes. Receive updates, share context, and coordinate responses inside Teams while keeping conversations organized in Tidio.
Will my team need training to use this integration?
No. Work inside a familiar Teams environment while Tidio keeps conversations organized, so your team can start immediately without extra setup.
Is the Microsoft Teams integration available on my plan?
The Microsoft Teams integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.