Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Ooma integration
Turn missed Ooma calls into Tidio conversations, and log the ones you answer.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Ooma
Follow up on a missed call
An Ooma missed call opens a Tidio conversation, so nobody has to remember to call back.
Keep one customer history
Ooma calls and chat messages sit on the same contact rather than in two systems.
Answer a voicemail by text
A short message often resolves what the voicemail asked for.
Call back with context
Who called and about what, before the number is dialed.
Overview
Ooma handles the phone. Chat handles the typing. The gap between them is where a missed call sits with nobody following it up. Connecting Ooma to Tidio means a missed call or a voicemail can open a conversation with the number attached, so somebody picks it up in minutes, and calls that were answered get logged against the customer instead of living in a call log nobody reads.
Key features
- Missed calls become chats An Ooma missed call opens a conversation to follow up.
- Voicemail with context The message and the number reach the person answering.
- Calls logged on the contact Ooma call history sits with the chat history.
- SMS as a reply option An Ooma text can answer somebody who called.
Ooma
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Ooma in minutes
1
Connect Ooma and Tidio
Zapier, Integrately or Make forwards Ooma call events, or the Tidio API opens a conversation the moment a call ends.
2
Match on phone number
The number is the key. Store it on the contact so future calls match too.
3
Decide what opens a chat
Missed calls and voicemails, usually. Every answered call is too much noise.
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Frequently asked questions
Common questions about the Ooma integration
Do answered calls need to create conversations?
No. That fills the queue with items nobody has to action. Log answered Ooma calls as activity on the contact, and only open a conversation when something was missed, because that is the case where follow-up would otherwise depend on somebody's memory.
Can agents call back from Tidio?
The call itself happens in Ooma. What the connection gives you is the number, the reason and the history in one place, so whoever dials is not starting cold. Some teams add a click to call link that opens Ooma with the number ready.
Is the Ooma integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Ooma integration.