Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Plivo integration
Add SMS to Tidio conversations through Plivo, and turn inbound texts into chats.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Plivo
Follow up by text
A visitor who leaves mid-conversation gets a Plivo message with the answer they needed.
Handle inbound texts
Messages to your Plivo number are answered in the same queue as chat.
Send a notice that matters
A delivery or appointment message reaches people who never open email.
Escalate to a call
When text is not enough, Plivo can place the call the conversation agreed on.
Overview
Plivo sends the message and takes the call. Chat covers people who are on your site, and SMS reaches the ones who are not: a delivery notice, a code, a follow-up to somebody who left mid-conversation. Connecting Plivo to Tidio means inbound texts arrive in the same queue as chats, with one history per customer, and an agent can answer by SMS without moving to another tool. Plivo keeps the numbers and the delivery record.
Key features
- Inbound SMS in the queue A text to your Plivo number becomes a conversation.
- Reply by message The agent answers by SMS from the same thread.
- One history per customer Chat and SMS sit on the same contact record.
- Delivery status visible Plivo says whether the message actually arrived.
Plivo
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Plivo in minutes
1
Connect Plivo and Tidio
Zapier, Integrately or Make can carry messages, or the Tidio API and a Plivo webhook do it directly.
2
Match on phone number
The number is the key. Store it on the contact so later texts join the same history.
3
Respect consent
Only text people who agreed to it, and honor a stop reply in both systems.
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Frequently asked questions
Common questions about the Plivo integration
What are the rules on texting customers?
Stricter than email, and they vary by country. You need consent, a working opt-out and a sender identity that matches what you told people. Plivo handles delivery, not permission, so the consent record has to exist on your side before the first message goes out.
Should every conversation offer SMS?
No. SMS earns its place for things that are time-sensitive or that reach somebody away from a screen. Using it for anything a chat message could carry is how a useful channel turns into the one customers block.
Is the Plivo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Plivo integration.