Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Postscript integration
Keep Postscript SMS and Tidio conversations in step, including the opt-outs.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Postscript
Grow the list honestly
A customer who agrees in conversation is added to Postscript with the consent recorded.
Honor a stop request
Somebody who asks to stop texting is suppressed in Postscript immediately.
Answer a campaign reply
The agent sees which Postscript campaign prompted the message.
Help with the cart being chased
A text about an abandoned cart can be finished in a conversation.
Overview
Postscript runs SMS for Shopify brands: subscriber lists, keywords, campaigns and automations. Chat and text end up talking to the same people, which is fine until one of them ignores what the other knows. Connecting Postscript to Tidio means a subscriber can be added from a conversation with consent recorded, an opt-out taken in chat suppresses the next send, and the agent can see which campaign the customer is replying to.
Key features
- Subscribers from chat Add somebody to Postscript once they actually agree.
- Opt-outs applied both ways A stop in chat is a stop in Postscript.
- Campaign context See which Postscript message the customer replied to.
- Tags kept meaningful A short tag set that both systems understand.
Postscript
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Postscript in minutes
1
Connect Postscript and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and the Postscript API talk directly.
2
Record consent where it happens
Store what was asked and when, on the contact, before anything is sent.
3
Sync suppression first
Opt-outs move in both directions before any other data does.
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Frequently asked questions
Common questions about the Postscript integration
Is a chat a valid place to collect SMS consent?
It can be, if you ask clearly and keep the record: the exact wording, the time and the contact. SMS consent rules are stricter than email, so a vague yes buried in a conversation is not enough. Write the question once and use it every time.
Which system should send the text?
Postscript, for anything campaign-like. It holds the subscriber list, the suppression and the sending numbers. The conversation is where the decision happens, and letting two systems send SMS to the same person is how an opt-out gets ignored.
Is the Postscript integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Postscript integration.