When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and RabbitMQ integration
Turn RabbitMQ messages into Tidio context, and hand confirmed requests back to a queue.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and RabbitMQ
Answer from the event
The RabbitMQ message for an accepted order gives the agent the same fact fulfillment has.
Catch a failure early
A failed payment event can open a conversation before the customer notices.
Hand work back to a service
A confirmed cancellation is published to the queue the owning service reads.
Watch the dead letter queue
Messages that failed repeatedly often explain a cluster of complaints.
Overview
RabbitMQ carries the events between your services: an order accepted, a payment failed, a job finished. Support answers questions about those events without being able to see them. A consumer that reads the queues worth watching and posts to the Tidio API closes that gap, and a request confirmed in a conversation can be published back for the service that owns it. RabbitMQ stays the transport, with its acknowledgments intact.
Key features
- Queue events in the chat A consumer posts the message support needs into Tidio.
- Only the queues that matter Order and payment events, not everything moving.
- Publish a request back A confirmed change goes onto a queue for its owner.
- Acknowledgments respected Nothing is lost because a chat read a message.
RabbitMQ
API
Tags
Custom Integration
Workflow Automation
How it works
Connect RabbitMQ in minutes
1
Connect RabbitMQ and Tidio
A consumer reads the queues you choose and posts to the Tidio API, or a webhook bridge carries events.
2
Pick the queues
Bind a dedicated consumer to the events support needs, so nothing else is read.
3
Keep delivery safe
Acknowledge properly and use a dead letter queue, so a chat integration never loses a message.
Discover more integrations
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the RabbitMQ integration
Will a chat consumer interfere with our services?
Not if it has its own queue. Bind a dedicated queue to the exchange for the events support needs, so your existing consumers are untouched and a slow or failing chat integration cannot back anything up behind it.
Does this need an engineer?
Yes, for the consumer. RabbitMQ is infrastructure, not a hosted app with a settings page, so somebody has to run a small service that reads a queue and posts to the Tidio API. After that, which events agents see is configuration.
Is the RabbitMQ integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the RabbitMQ integration.