Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Rejoiner integration
Keep Rejoiner lifecycle email honest about what happened in a Tidio conversation.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Rejoiner
Finish the cart in the chat
The agent sees the Rejoiner cart being chased and can answer the question blocking the sale.
Stop the wrong email
When chat shows the order already went through, the Rejoiner cart reminder is suppressed in time.
Answer a campaign reply
Knowing which Rejoiner email prompted the message saves a round of questions.
Trigger the right follow-up
A conversation outcome can start the Rejoiner campaign that actually fits.
Overview
Rejoiner sends the ecommerce email: cart recovery, post-purchase, win-back. Chat knows things those campaigns do not, usually within minutes: the customer already bought, or complained, or explained that the item never arrived. Connecting Rejoiner to Tidio keeps suppression and segmentation in step, and lets an agent see which campaign the customer is replying to. Rejoiner keeps the templates and the sending.
Key features
- Suppression from conversations A complaint in chat stops the next Rejoiner send.
- Cart context in the chat See the abandoned cart the campaign is chasing.
- Segments that reflect reality Attributes updated from what the customer said.
- Rejoiner keeps sending Templates and deliverability stay in one place.
Rejoiner
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Rejoiner in minutes
1
Connect Rejoiner and Tidio
Connect Rejoiner through Zapier, Integrately or Make, or wire suppression straight in with the Tidio API.
2
Agree what suppresses what
Bought, complained, opted out. Each should stop something specific in Rejoiner.
3
Trigger rather than duplicate
The chat asks Rejoiner to send. Rejoiner keeps the template and the record.
Discover more integrations
All Integrations
Answer purchasing questions in chat and turn a request into an order without a form.
Answer order and delivery questions with the Amazon Marketplace data already in the chat.
Empower your BigCommerce store with Tidio’s trustworthy AI and human-aligned customer support.
Answer marketplace order questions in chat with the ChannelAdvisor record behind them.
Boost customer satisfaction on Ecwid with Tidio—easy setup, effortless support, and human-like AI.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Rejoiner integration
Which events are worth sending?
Purchased, complained, opted out and issue resolved. Each maps to something Rejoiner should stop or start. Sending every chat event produces a feed nobody uses and rules nobody can explain when a customer asks why they got an email.
Why not send the follow-up from chat?
Because Rejoiner holds the suppression list and the sending reputation. Two systems emailing the same people is the reliable way to email somebody who unsubscribed, and that mistake is expensive in a way a missed follow-up is not.
Is the Rejoiner integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Rejoiner integration.