Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Remarkety integration
Keep Remarkety campaigns and Tidio conversations telling the customer the same story.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Remarkety
Finish the cart in the chat
The agent sees the Remarkety cart being chased and answers the question blocking the purchase.
Stop the wrong email
A buyer or complainant spotted in chat is excluded from the next Remarkety campaign automatically.
Answer a campaign reply
Knowing which Remarkety email prompted the chat saves a round of questions.
Avoid a repeated offer
Campaign history stops an agent pitching what the customer already ignored.
Overview
Remarkety runs the retail email: cart recovery, product recommendations, post-purchase flows. Chat finds out first when something has changed, usually because the customer says so. Connecting Remarkety to Tidio means a purchase, a complaint or an opt-out taken in the conversation reaches the campaigns before the next send, and the agent can see which email prompted the message. Remarkety keeps the segments and the sending.
Key features
- Suppression from conversations A complaint in chat stops the next Remarkety send.
- Cart context in the chat See the abandoned cart the campaign is chasing.
- Segment attributes updated What the customer said reaches their profile.
- Remarkety keeps sending Templates and deliverability stay in one place.
Remarkety
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Remarkety in minutes
1
Connect Remarkety and Tidio
Zapier or Integrately joins Remarkety and Tidio, and the Tidio API can carry events when you outgrow zaps.
2
Agree the rules
Bought, complained, opted out. Each should stop something specific in Remarkety.
3
Trigger rather than duplicate
The chat asks Remarkety to send. Remarkety keeps the template and the record.
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Frequently asked questions
Common questions about the Remarkety integration
Which events should reach Remarkety?
Purchased, complained, opted out and resolved. Four events cover almost everything a campaign should react to. Sending every chat event gives marketing a feed nobody uses and rules that cannot be explained when a customer asks why they got an email.
Why not send follow-ups from the chat?
Because Remarkety holds the suppression list and the sending reputation. Two systems emailing the same people is the reliable way to reach somebody who unsubscribed, and that costs more than a slightly slower follow-up ever will.
Is the Remarkety integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Remarkety integration.