Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and ReSci Retention Science integration
Use ReSci Retention Science churn scores to decide who a Tidio conversation should reach.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ReSci Retention Science
Reach out before they lapse
A high churn score from ReSci Retention Science can open a conversation while it still matters.
Handle a valuable customer properly
Predicted value tells the agent when a small goodwill gesture is worth making.
Send chat outcomes back
A resolved complaint is a signal the model should have, not just an email metric.
Time an offer sensibly
Purchase likelihood decides whether an offer belongs in this conversation.
Overview
ReSci Retention Science predicts what a customer will do next: buy again, lapse, spend more. Those predictions usually end in an email. A conversation is the other option, and often the better one for the customers worth keeping. Reading ReSci Retention Science scores into Tidio lets you open a chat with a high value account before it lapses, and tells the agent who they are talking to when somebody writes in.
Key features
- Churn risk in the chat The agent knows whether this customer is about to lapse.
- Value in view Lifetime value changes how a complaint is handled.
- Outreach that is targeted Conversations opened with the accounts worth the time.
- Events back to the model What happened in chat becomes a signal to learn from.
ReSci Retention Science
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect ReSci Retention Science in minutes
1
Connect ReSci Retention Science and Tidio
Zapier, Integrately or Make can carry scores, or the Tidio API can accept them and return events.
2
Choose two or three scores
Churn risk and predicted value are enough. More numbers in a sidebar get ignored.
3
Send outcomes back
Conversation results become signals, so the model learns from more than email.
Discover more integrations
All Integrations
Answer purchasing questions in chat and turn a request into an order without a form.
Answer order and delivery questions with the Amazon Marketplace data already in the chat.
Empower your BigCommerce store with Tidio’s trustworthy AI and human-aligned customer support.
Answer marketplace order questions in chat with the ChannelAdvisor record behind them.
Boost customer satisfaction on Ecwid with Tidio—easy setup, effortless support, and human-like AI.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the ReSci Retention Science integration
Should agents see a churn score?
A simple version of it. High, medium or low is actionable. A decimal to three places invites arguments about the model instead of a decision about the customer. Give the agent the band and the reason, and keep the raw ReSci Retention Science score in the platform.
Is proactive outreach worth it?
For the accounts where a human conversation changes something, yes. That is a small group, which is the useful part of having a score: it tells you where to spend the time. Applying it to everybody produces messages people ignore.
Is the ReSci Retention Science integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the ReSci Retention Science integration.