Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Retention Rocket integration
Let a Retention Rocket health score decide when a Tidio conversation should start.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Retention Rocket
Talk to an at-risk account
A Retention Rocket score drop opens a conversation with somebody who can actually help.
Prioritize by value and risk
Health score and account size together decide who gets a human.
Answer with the history
Engagement data tells the agent whether this is a new problem or a long decline.
Feed outcomes back
Conversation results become events Retention Rocket can score on.
Overview
Retention Rocket watches engagement and flags the customers drifting away. A dashboard full of at-risk accounts helps nobody unless somebody talks to them. Connecting Retention Rocket to Tidio turns a score drop into a conversation with the right person, and gives the agent the health score and history when a customer writes in. Retention Rocket keeps the scoring, the segments and the campaign enrollment.
Key features
- Health score in the chat The agent knows whether this account is drifting.
- Score drops start a chat A Retention Rocket alert becomes a conversation.
- Engagement history in view What the customer has and has not been doing.
- Outcomes back to the score A resolved conversation is a retention event.
Retention Rocket
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Retention Rocket in minutes
1
Connect Retention Rocket and Tidio
Zapier, Integrately or Make links the two, or the Tidio API can open a conversation from an alert.
2
Set the trigger
A threshold, not every movement. Decide which drop is worth somebody's time.
3
Log the outcome
Send the result back so Retention Rocket knows a conversation happened.
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Frequently asked questions
Common questions about the Retention Rocket integration
How many at-risk accounts should trigger a chat?
As many as your team can genuinely handle in a week, and not one more. A queue of proactive conversations nobody gets to is worse than no Retention Rocket trigger, because the accounts you flagged as important are the ones being ignored.
What should the first message say?
Something specific and easy to reply to. A message that references what they use, or what stopped working, gets a response. A generic checking in note reads like a template, and the customers most at risk are the least patient with those.
Is the Retention Rocket integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Retention Rocket integration.