When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and SearchBlox integration
Search everything you have indexed in SearchBlox from inside a Tidio conversation.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and SearchBlox
Find the buried document
A SearchBlox query reaches the file share and the intranet, not just the help center.
Answer without escalating
One search often replaces a message to the team who wrote the document.
Keep the scope tight
Collections decide what support can search and what stays internal.
Spot what is missing
Searches that return nothing show which answers do not exist yet.
Overview
SearchBlox indexes what is scattered: the website, the file shares, the databases, the document stores. Agents need exactly that, because the answer to an awkward question is usually in a document nobody can find. Querying SearchBlox from a Tidio conversation puts one search box in front of the person answering, across every source you have indexed. SearchBlox keeps the crawling, the collections and the access rules.
Key features
- One search, every source SearchBlox covers the site, the files and the databases.
- Answers agents can send The document and the passage that resolves it.
- Collections keep it scoped Support searches the collections you allow.
- Index stays current SearchBlox crawls, so new content is findable.
SearchBlox
API
Tags
Custom Integration
Workflow Automation
How it works
Connect SearchBlox in minutes
1
Connect SearchBlox and Tidio
A service queries SearchBlox and posts the results to the Tidio API for the agent to use.
2
Choose the collections
Point support at the collections that are safe to quote from. Leave the rest out.
3
Log empty searches
Queries with no result are a list of content gaps worth fixing.
Discover more integrations
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the SearchBlox integration
Can agents search everything indexed?
They should not. SearchBlox indexes file shares and internal systems that contain plenty nobody intended support to read. Scope the query to specific collections, and treat that list as a decision to review rather than something set once and forgotten.
Is this better than a help center search?
It covers more, which cuts both ways. A SearchBlox query finds the internal document that explains an edge case, and it can also surface something out of date. Keep the collections curated and the newest sources at the top of the ranking.
Is the SearchBlox integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the SearchBlox integration.