Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Sedna integration
Bring Sedna message threads and operational context into Tidio conversations.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sedna
Answer against the right thread
The Sedna thread and its tags mean the agent knows which vessel or job is being discussed.
Handle quick questions in chat
A counterparty asking for a status update gets an answer without a formal email.
Turn a chat into a task
Something agreed in conversation becomes a Sedna task with an owner.
Keep the record complete
Chat messages written back mean the Sedna thread tells the whole story.
Overview
Sedna organizes the email that shipping and logistics teams run on: fixtures, port communication, vendor updates, all tagged and routed. Chat covers the faster questions, from customers and counterparties who do not want to write a formal message. Connecting Sedna to Tidio means whoever answers can see the relevant thread and its tags, and a chat can be turned into a Sedna message or task so the record stays in one place.
Key features
- Thread context in the chat See the Sedna thread the question refers to.
- Tags carry meaning Sedna categorization tells the agent what this is about.
- Chats become messages A conversation can be written into the Sedna thread.
- One operational record Email and chat sit against the same job.
Sedna
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Sedna in minutes
1
Connect Sedna and Tidio
Zapier, Integrately or Make links the two, or the Tidio API can pass messages into a Sedna thread.
2
Match on the reference
Vessel, voyage or job reference ties the conversation to the right Sedna thread.
3
Write the chat back
A summary in the Sedna thread keeps the operational record in one place.
Discover more integrations
All Integrations
Connect Gmail in seconds and manage emails without forwarding.
Schedule a GoToMeeting from the conversation and keep the record of who turned up.
Get the conversations that need someone else into the right Google Chat space.
Turn a chat that is going nowhere into a Google Meet call, with the link created in the thread.
Use Tidio to unify your Instagram DMs, mentions and replies for smooth, personal support.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Sedna integration
Should operational decisions happen in chat?
Discussion yes, commitments no. Anything that binds a party or affects a claim should exist in the Sedna thread, in writing, where it can be found six months later. Use chat for the questions that would otherwise be a phone call nobody recorded.
How does the chat find the right thread?
By a reference somebody types: vessel, voyage or job number. Matching on an email address is unreliable in shipping, where several parties correspond about the same job. Ask for the reference early and the Sedna lookup becomes dependable.
Is the Sedna integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sedna integration.