Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and ShipStation integration
Answer shipping questions instantly with real-time order and tracking data in chat.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ShipStation
Check order status without leaving chat
See real-time ShipStation order and fulfillment status in the Tidio panel while you reply to the customer.
Share tracking and delivery updates
Pull tracking details from ShipStation and pass them to the customer in the same conversation.
Resolve shipping and return questions
Agents handle delivery and return requests with accurate shipping data in front of them, instead of guessing.
Overview
Resolve shipping questions without delays. Connect Tidio with ShipStation to access real-time order status, tracking details, and fulfillment updates directly in chat. Help customers faster, keep them informed about deliveries, and handle returns with confidence.
Key features
- Check order status and fulfillment in real time during chats
- Share tracking details and delivery updates instantly
- Resolve shipping and return questions faster
- Use shipping data to provide accurate, helpful responses
ShipStation
Ecommerce
Tags
Ecommerce
Workflow Automation
How it works
Connect ShipStation in minutes
1
Connect Tidio and ShipStation
Add the ShipStation integration from the Tidio panel and connect your ShipStation account.
2
Bring shipping data into the panel
Order status, fulfillment progress, and tracking details show up next to the conversation.
3
Answer with real order details
Agents reply with current delivery information, so customers stop chasing updates.
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Frequently asked questions
Common questions about the ShipStation integration
Can I access order and tracking details during a chat?
Yes. View real-time order status, fulfillment progress, and tracking information directly in the Tidio panel during conversations with customers.
Does this integration help improve post-purchase experience?
Absolutely. Send timely shipping updates, handle delivery questions quickly, and provide clear communication that builds trust after checkout.
Is the ShipStation integration available on my plan?
The ShipStation integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.