Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Slack integration
Keep your team aligned with real-time chat alerts and collaboration in Slack.
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Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Slack
Get chat alerts in your team channels
New conversations and lead alerts from Tidio show up in Slack, so nobody has to sit and watch the inbox.
Send only the notifications you want
Set rules for which conversations, alerts, and summaries reach each Slack channel, so the alerts stay useful.
Work on tricky chats together
Your team discusses a conversation in Slack and agrees on the reply before anyone answers the customer.
Overview
Keep every conversation visible and actionable. Connect Tidio with Slack to send real-time chat alerts, lead notifications, and summaries directly to your team channels. Assign chats, collaborate on replies, and track performance without switching tools. It’s a simpler way to stay aligned, respond faster, and keep service quality high as you scale.
Key features
- Send real-time chat notifications and lead alerts to Slack channels
- Assign conversations to the right team members instantly in the Tidio panel
- Customize notification rules
Slack
Communication
Tags
Team Collaboration
Messaging
How it works
Connect Slack in minutes
1
Connect Tidio to Slack
Add the Slack integration from the Tidio panel and choose the channels that should get updates.
2
Set your notification rules
Decide which chats, lead alerts, and summaries are posted, and where each one goes.
3
React from the channel
Your team spots new conversations in Slack, then assigns and answers them in the Tidio panel.
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Frequently asked questions
Common questions about the Slack integration
Can I customize what notifications are sent to Slack?
Yes. You can set custom rules for notifications, automate reporting, and control which conversations or updates appear in specific channels.
Can teams collaborate on customer conversations in Slack?
Yes. Teams can discuss chats, share insights, and coordinate replies directly in Slack, making it easier to handle complex issues together.
How does the Slack integration improve response time?
By sending instant chat alerts and summaries to your team’s Slack channels, you can react faster, assign conversations quickly, and avoid missed messages.
Is the Slack integration available on my plan?
The Slack integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.