Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and SmartrMail integration
Keep SmartrMail email in step with what customers say in Tidio conversations.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and SmartrMail
Finish the cart in the chat
The agent sees the SmartrMail cart sequence and answers the question that is blocking the purchase.
Stop the wrong email
Chat context flags who already purchased, so SmartrMail skips them on the following send.
Answer a campaign reply
Knowing which email prompted the chat saves asking what they are referring to.
Tag from the conversation
A tag applied in chat puts the customer in the right SmartrMail sequence.
Overview
SmartrMail sends the retail email: recommendations, abandoned cart, post-purchase. It runs on the subscriber record, and conversations are where that record turns out to be wrong. Connecting SmartrMail to Tidio means a purchase, a complaint or an opt-out taken in chat updates the subscriber before the next send, and the agent can see which email brought the customer to the conversation. SmartrMail keeps the lists and the sending.
Key features
- Subscriber updates from chat Tags and details reach the SmartrMail record.
- Opt-outs honored fast A stop request suppresses the next send.
- Campaign context See which SmartrMail email prompted the message.
- Sequences triggered A conversation can start the right automation.
SmartrMail
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect SmartrMail in minutes
1
Connect SmartrMail and Tidio
Link SmartrMail through Zapier or Make, or use the Tidio API to sync subscribers and trigger sends.
2
Agree the rules
Bought, complained, opted out. Each should stop or start something specific.
3
Let SmartrMail send
The chat triggers. SmartrMail keeps the templates, the timing and the suppression.
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Frequently asked questions
Common questions about the SmartrMail integration
Which events are worth sending?
Purchased, complained, opted out and resolved. Those four cover what a retail email program should react to. Sending everything a chat knows produces a subscriber record full of fields nobody uses and automations nobody can explain later.
Why not email from the chat tool?
Because SmartrMail holds the suppression list and the sending reputation. Two systems emailing the same customers is how somebody who unsubscribed gets another message, and recovering from that costs more than a slightly slower follow-up.
Is the SmartrMail integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the SmartrMail integration.