Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Spoke Phone integration
Log Spoke Phone calls against the Tidio conversation and pick up what was missed.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Spoke Phone
Follow up on a missed call
A missed Spoke Phone call opens a Tidio conversation, so the callback does not depend on memory.
See what was already said
Call dispositions and transcripts stop the customer repeating their story.
Answer by message instead
A short text often resolves what a voicemail asked for.
Route with context
Who called and why, before anybody dials back.
Overview
Spoke Phone handles the calls, with dispositions and recordings attached. Chat handles everything typed. A customer who called yesterday and messages today is the same person, and whoever answers usually has no idea a call happened. Connecting Spoke Phone to Tidio puts the call history on the contact, opens a conversation when a call is missed, and lets an agent follow up by message instead of playing phone tag.
Key features
- Call history on the contact Spoke Phone calls sit with the chat history.
- Missed calls become chats A missed call opens a conversation to follow up.
- Voicemail transcripts Read what was said instead of listening to it.
- Dispositions carried over The call outcome is visible to whoever replies.
Spoke Phone
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Spoke Phone in minutes
1
Connect Spoke Phone and Tidio
Zapier or Make relays Spoke Phone activity into Tidio, and the Tidio API can start a chat from a call record.
2
Match on phone number
Store the number on the contact so calls and chats join up automatically.
3
Decide what opens a chat
Missed calls and voicemails. Every answered call would only add noise.
Discover more integrations
All Integrations
Connect Gmail in seconds and manage emails without forwarding.
Schedule a GoToMeeting from the conversation and keep the record of who turned up.
Get the conversations that need someone else into the right Google Chat space.
Turn a chat that is going nowhere into a Google Meet call, with the link created in the thread.
Use Tidio to unify your Instagram DMs, mentions and replies for smooth, personal support.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Spoke Phone integration
Should transcripts be stored in the chat tool?
A short summary and the disposition are usually enough, with a link to the recording in Spoke Phone. Full transcripts in a chat sidebar are rarely read and they duplicate a record that already has retention rules attached to it.
Does this replace the phone system?
No. Spoke Phone keeps the calls, the numbers and the recordings. What changes is that the phone and the chat stop being separate memories of the same customer, which is where most repeated explanations come from.
Is the Spoke Phone integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Spoke Phone integration.