Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Telegram integration
Meet customers on Telegram and manage every conversation from one inbox.
No credit card required
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Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Telegram
Answer Telegram chats from one inbox
Send and receive Telegram messages in the same shared inbox your team already uses for other support channels.
Automate the questions you get every day
Set up automated replies for common questions on Telegram and route the more complex cases to a human agent.
Keep your team on top of new chats
Everyone gets a real-time notification when a new conversation starts, so messages do not sit unanswered.
Overview
Reach customers where they already are. Connect Telegram with your support inbox and manage conversations alongside other channels in one place. Send messages, handle inquiries, and keep context across every interaction. Use automation to answer common questions and route complex cases to your team so you stay fast, helpful, and consistent.
Key features
- Send and receive Telegram messages from one shared inbox
- Notify your team instantly about new conversations
- Automate replies to common customer questions
- Manage Telegram chats alongside other support channels
- Keep conversation history for consistent, contextual replies
Telegram
Communication
Tags
Messaging
Omnichannel Inbox
How it works
Connect Telegram in minutes
1
Connect Telegram to your inbox
Link your Telegram channel in Tidio so its conversations arrive alongside the rest of your support channels.
2
Set up replies and notifications
Choose which common questions get an automated answer, and turn on alerts so your team hears about new chats.
3
Reply from one place
Agents answer with the full conversation history in view, so follow-ups stay consistent and contextual.
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Frequently asked questions
Common questions about the Telegram integration
How does the Telegram integration improve customer support?
It lets you handle Telegram conversations in one inbox, so your team can respond faster and manage all communication channels together.
Can I automate responses on Telegram?
Yes. You can set up automated replies for common questions and route more complex issues to human agents when needed.
Does it support team notifications?
Yes. Your team gets real-time notifications about new messages, helping you respond quickly and keep conversations moving.
Is the Telegram integration available on my plan?
The Telegram integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.