Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and TikTok Shop integration
Answer TikTok Shop order questions in Tidio with the order status already in the panel.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and TikTok Shop
Where is my order, answered once
The buyer asks in Tidio and the TikTok Shop order, fulfillment state and tracking number are already there. No order number hunt, no second tab.
Check stock before offering a swap
Before an agent promises a different size, the TikTok Shop inventory level shows whether it exists. Wrong promises cost more than a slow reply.
Point refunds at the right process
Chats about money get the TikTok Shop order details and a link to the case to open there, so the platform's rules and timelines apply.
Handle a viral spike calmly
When one video sells out a product, chat volume follows. Order lookups in the panel keep reply times steady while the TikTok Shop queue is long.
Overview
TikTok Shop orders come from people who bought in seconds and want an answer just as fast. Tidio handles that traffic on your site and in your other channels. Connect the two with Zapier, Make or the Tidio API and the TikTok Shop order, its fulfillment status and the tracking number can sit in the conversation before the agent types. Refunds stay in TikTok Shop, under its own rules.
Key features
- Order status in the chat The TikTok Shop order and its state open with the conversation.
- Tracking without tab switching Shipment and tracking details appear next to the message.
- Stock checks before promises Agents see TikTok Shop inventory before offering a swap.
- Refund path stays in one place Chats about refunds link to the TikTok Shop case to open.
TikTok Shop
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect TikTok Shop in minutes
1
Connect TikTok Shop and Tidio using Zapier or Make
The TikTok Shop Partner API covers orders and inventory. Authorize it in your automation tool, or have your own service call the Tidio API with the result.
2
Match the buyer to the order
Shop buyers rarely use the email you know. Ask for the order number early in the chat, or match on the phone number the order carries.
3
Read often, write rarely
Order status and stock are safe to read on every chat. Cancellations, refunds and fulfillment updates belong in TikTok Shop, where the policy checks live.
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Frequently asked questions
Common questions about the TikTok Shop integration
Can agents cancel a TikTok Shop order from the chat?
We would not build it that way. Cancellations depend on fulfillment timing and platform rules, so the agent should open the order in TikTok Shop. The chat can carry the order link to make that a single step.
How does the connection find the order?
By order number, or by the phone number or email on the TikTok Shop order. Asking for the number in the first automated message saves the agent a search on almost every chat.
Does this work during a sales spike?
It holds up if you cache. Fetch each TikTok Shop order once per conversation rather than on every message, and the API rate limits stop being the thing that breaks first.
Is the TikTok Shop integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the TikTok Shop integration.