Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Twilio integration
Extend live chat to SMS, voice, and messaging for omnichannel support.
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Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Twilio
Continue the chat over SMS
Pass a conversation from live chat to SMS or WhatsApp through Twilio so you can reach customers after they leave your site.
Escalate a chat to a call
Move a conversation to voice or another Twilio channel when a customer needs more than a chat reply.
Automate follow-up messaging
Build messaging workflows and sequences in Twilio that start from what happens in a Tidio conversation.
Overview
Integrate Tidio with Twilio to expand your customer communication beyond live chat. Turn conversations into SMS, voice, or WhatsApp interactions, creating a seamless omnichannel experience. Automate workflows, follow up with customers, and ensure continuous communication across channels to boost engagement and satisfaction.
Key features
- Send leads from Tidio directly to Twilio
- Continue conversations via SMS or WhatsApp messaging
- Escalate chats to voice or other communication channels
- Build automated messaging workflows and sequences
- Track and manage multi-channel communication in one flow
Twilio
Communication
Tags
Messaging
Omnichannel Inbox
How it works
Connect Twilio in minutes
1
Connect your Twilio account
Link Twilio to Tidio so chat data and new leads can be sent to your Twilio channels.
2
Pick the channels you need
Decide whether conversations continue over SMS, WhatsApp, or voice, and build the workflows that trigger them.
3
Keep one story across channels
Follow-ups go out through Twilio while your multi-channel activity stays tracked in the same flow.
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Frequently asked questions
Common questions about the Twilio integration
How does Tidio work with Twilio?
Tidio sends chat data and leads to Twilio, allowing you to continue conversations via SMS, voice, or messaging channels.
Can I send SMS messages from Tidio using Twilio?
Yes, the integration enables you to send SMS or WhatsApp messages to customers based on chat interactions.
What are the benefits of this integration?
It allows you to create an omnichannel communication strategy, automate messaging workflows, and maintain seamless customer interactions across platforms.
Is the Twilio integration available on my plan?
The Twilio integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.