Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Vonage integration
Answer Vonage SMS and WhatsApp messages in the Tidio inbox next to your chats.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Vonage
Keep texting in one inbox
A customer texts your Vonage number and it opens as a Tidio conversation, so nobody has to watch a separate app for SMS.
Follow the customer off the website
A chat that will outlast the browser session can continue over SMS through Vonage, with the same conversation history behind it.
Confirm identity before you help
Before an agent discusses an account, a Vonage passcode can be sent to the number on file, which is safer than asking security questions in chat.
Escalate to a call when writing fails
For a complicated problem, a Vonage call can be placed to the number the visitor gave, and the outcome logged back on the Tidio conversation.
Overview
Vonage gives you SMS, voice, WhatsApp and verification through one set of APIs, which is what you need when a conversation has to leave the website. Connect Vonage and Tidio with Zapier, Make or the Tidio API and inbound texts can arrive as Tidio conversations, replies can go back out over SMS, and a chat that needs a phone call can trigger one. One queue, several channels.
Key features
- Texts in the chat inbox Inbound Vonage SMS opens as a Tidio conversation.
- Replies sent as SMS An agent answers in Tidio and Vonage delivers the text.
- WhatsApp on the same queue Vonage WhatsApp messages join the same inbox.
- Verification codes handled A chat can trigger a Vonage one time passcode.
Vonage
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Vonage in minutes
1
Connect Vonage and Tidio with a webhook
Vonage posts inbound messages to a webhook. Your service creates the conversation through the Tidio API, and sends replies back out through the Vonage API.
2
Use the phone number as the key
Match the sender's number to a known contact so history follows them. Normalize to a single format first, or the same person appears twice.
3
Set expectations per channel
SMS feels urgent and costs money per message. Keep replies short, and say when a person is available rather than leaving a text unanswered overnight.
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Frequently asked questions
Common questions about the Vonage integration
Does this make Tidio a full SMS platform?
It makes the inbox one place to answer. Vonage still handles delivery, numbers and carrier rules, and bulk campaigns are better run from a marketing tool than from a support inbox.
Who pays for the messages?
Vonage bills per message and per minute, so a channel that feels free in chat is not free over SMS. Watch the volume before you offer texting on every page.
Can we use WhatsApp through Vonage?
Yes, with the usual template and opt-in rules on that channel. The conversations land in the same inbox, but the rules about who can start one are stricter than SMS.
Is the Vonage integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Vonage integration.