Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Walmart Marketplace integration
Answer Walmart Marketplace order questions in Tidio with the order and tracking in view.
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Integration availability depends on your Tidio plan.
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Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Walmart Marketplace
Answer where is my order once
The buyer asks and the Walmart Marketplace order, its status and the tracking number are already in Tidio, so nobody hunts for an order number.
Handle returns by the rules
The chat shows the Walmart Marketplace return and its stage, so agents explain the actual next step instead of inventing a timeline.
Check stock before offering a swap
Inventory from Walmart Marketplace shows whether the replacement exists, which matters when overselling costs you seller standing.
Catch the problems that hurt metrics
Chats about late shipments can be tagged and counted, so the pattern reaches operations before Walmart Marketplace flags the account.
Overview
Walmart Marketplace holds sellers to strict acknowledgement and shipping times, and buyers ask about the same three things: where it is, when it ships, how to return it. Connect Walmart Marketplace and Tidio with Zapier, Make or the Tidio API and the order, its fulfillment state and the tracking number can sit in the conversation. Returns and refunds still run through Walmart Marketplace, under its own rules.
Key features
- Order status in the chat The Walmart Marketplace order opens with the conversation.
- Tracking on the message Shipment and carrier details show next to the question.
- Return status visible Agents see where a Walmart Marketplace return stands.
- Stock checked first Inventory is read before anybody promises a replacement.
Walmart Marketplace
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Walmart Marketplace in minutes
1
Connect Walmart Marketplace and Tidio with Zapier
The Walmart Marketplace seller APIs cover orders, inventory and returns. Authorize them in your automation tool, or call the Tidio API from your own service.
2
Ask for the order number early
Marketplace buyers often use an address you do not hold. A first automated message asking for the order number saves the agent a search.
3
Read status, act in the seller portal
Order and return lookups are safe on every chat. Acknowledgements, refunds and shipping updates belong in Walmart Marketplace, where the policy checks live.
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Frequently asked questions
Common questions about the Walmart Marketplace integration
Can agents refund a Walmart Marketplace order from chat?
We would not wire it that way. Refunds affect seller metrics and have to follow the marketplace rules, so the agent should act in Walmart Marketplace. The chat can carry a link straight to the order.
How does the lookup find the buyer?
By purchase order number, or by the name and email on the Walmart Marketplace order. Marketplace buyers frequently chat from a different address, so the order number is the reliable key.
Does this help with seller performance?
Indirectly. Faster answers reduce disputes, and tagged chats show which items cause them. Walmart Marketplace still scores you on shipping and defects, not on chat.
Is the Walmart Marketplace integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Walmart Marketplace integration.