Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and WooCommerce Integration
Supercharge your WooCommerce store with seamless chat integration and real-time product sharing.
No credit card required
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Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and WooCommerce
Share products right in the chat
Browse your WooCommerce catalog from the Tidio inbox and send a product card to a shopper mid-conversation.
See when a shopper clicks a card
You get a message in the chat the moment a customer clicks a product card, so you know what caught their eye.
Keep the catalog current on its own
Active WooCommerce products stay available for sharing without manual uploads, so agents always send from a live catalog.
Overview
With the integration of Tidio and WooCommerce, you can streamline customer support and boost conversions by engaging shoppers directly from your website. Install the Tidio plugin, grant it permission to access your WooCommerce products, and you’re ready to send product cards in chat conversations instantly. This makes it easier for your team to guide customers, highlight relevant items, and drive quicker check-outs, all from one unified panel.
Key features
- Quick plugin setup: install Tidio via WordPress, activate it, and link to your WooCommerce store in just a few clicks.
- Product cards: browse your entire WooCommerce product catalog within Tidio’s inbox and send single product cards directly in conversation.
- Real-time click tracking: when customers click on a product card, you receive an instant message in the chat to know they’ve engaged.
- Auto-sync product catalog: active WooCommerce products are available for sharing in Tidio without manual upload.
WooCommerce
Ecommerce
Tags
Ecommerce
How it works
Connect WooCommerce in minutes
1
Install the Tidio plugin
Add Tidio from your WordPress dashboard, activate it, and log in with your Tidio account.
2
Approve access to your store
Click Integrate Now and grant read access so Tidio can pull in your WooCommerce products.
3
Send products from the inbox
Your active products show up in the Product tab, ready to share as cards in any conversation.
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Frequently asked questions
Common questions about the WooCommerce integration
What products appear in the Product tab?
To send your products via Tidio, make sure they’re properly set up in your WooCommerce panel.
Here’s what you need to do:
- Add a SKU to the product
- Set the Product Status to Active
How do I install the WooCommerce plugin?
Installing Tidio on your WooCommerce store is easy, as WooCommerce is a WordPress plugin, and the process is the same as installing Tidio on WordPress:
- Create an account and log in to your WordPress Dashboard.
- Go to Plugins → Add New.
- Search for Tidio and click Install Now.
- After installation, click Activate.
- Click Log in and enter your Tidio email and password.
- Select the project you want to connect to your website.
- To integrate with WooCommerce, click Integrate Now and approve read access.
- You’re all set! Click Open Tidio Panel to start using live chat and Flows.
Is the WooCommerce integration available on my plan?
Yes. The WooCommerce integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.