Support your Discord community from a single help desk, keeping all conversations visible alongside your other channels.
Get more done with Tidio and Yammer integration
Escalate a Tidio chat into a Yammer community and bring the answer back.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Communication
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Yammer
Reach the expert who is not on the inbox
A hard product question posts into the right Yammer community with the transcript link, so somebody in engineering can answer where they already work.
Say the same thing everywhere
During an incident, one Yammer post keeps every team on the same wording, and support does not invent four different explanations.
Route to a team, not a name
Chat tags map to Yammer communities, so an escalation still lands when the person support usually asks is away.
Keep the reasoning findable
The Yammer thread and the Tidio conversation link to each other, so the next agent with the same question finds the answer instead of asking again.
Overview
Yammer, now sold as Viva Engage, is where a lot of Microsoft shops hold company wide conversations. When a support chat needs somebody who does not work in the inbox, that is where the expert is. Connect Yammer and Tidio with Zapier, Make or the Tidio API and a conversation can post into the right community with the transcript link, then bring the reply back as an internal note.
Key features
- Escalations into a community A Tidio chat can post to the right Yammer group.
- Replies back as notes The Yammer answer lands on the conversation internally.
- Group chosen by topic Chat tags decide which Yammer community is asked.
- Announcements broadcast Outage notices post to a Yammer group at once.
Yammer
Communication
Tags
Messaging
Team Collaboration
How it works
Connect Yammer in minutes
1
Connect Yammer and Tidio with Zapier or the Tidio API
The Yammer REST API posts messages and reads threads. Authorize it in your automation tool, or run the calls from a service you host.
2
Map tags to communities
Keep a lookup from chat tag to Yammer group, and post to the group rather than to an individual.
3
Answer the customer yourself
Write the Yammer reply onto the conversation as an internal note. Internal phrasing is rarely what you want a customer to read.
Discover more integrations
All Integrations
Connect Gmail in seconds and manage emails without forwarding.
Schedule a GoToMeeting from the conversation and keep the record of who turned up.
Get the conversations that need someone else into the right Google Chat space.
Turn a chat that is going nowhere into a Google Meet call, with the link created in the thread.
Use Tidio to unify your Instagram DMs, mentions and replies for smooth, personal support.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Yammer integration
Is Yammer now Viva Engage?
Yes. Microsoft renamed Yammer to Viva Engage, and the older API and documentation still use the Yammer name. Both turn up when you build the connection.
Will people answer an escalation in a social feed?
Only in an active community with a clear owner. If the group is quiet, the escalation scrolls away. Pick the Yammer communities that already answer questions.
Should the customer be told where the answer came from?
No need. They want the answer, not the internal route. Keep the Yammer thread internal and let the agent reply in the conversation.
Is the Yammer integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Yammer integration.