Joanna Kośnik
Customer Insights Specialist
Joanna is a Customer Insights Specialist at Tidio, passionate about putting customers at the center of every decision. She uses research to uncover what users truly need and helps teams turn those insights into better experiences. Joanna creates content that showcases how Tidio’s clients grow, bringing real customer stories into the spotlight.
About me
At Tidio, Joanna brings the voice of the customer into every conversation. As part of the Customer Experience Team, she combines research with real client stories to enhance products and create content that reflects user needs. Her work highlights how companies succeed with Tidio, always backed by real data and actionable case studies that businesses can learn from.
Previously part of the UX Research team, Joanna gathered insights that helped shape product decisions and drive user-centric design improvements.
In her free time, she enjoys staying active with running, martial arts, gym sessions, and long walks with her dog. She also explores creative hobbies like drawing, painting, cooking, and baking.
My articles
Pastreez Lands Major Clients Through Tidio, Achieving 70% Conversion Rate on Customer Inquiries
French macaron startup Pastreez used Tidio's chat system to secure corporate partnerships with Netflix, Google, Visa, and Snapchat while converting 70% of chat inquiries into orders.
Pearl Lemon Transforms Lead Generation with Tidio, Achieving 30% Increase in Website-to-Lead Conversions
Multi-brand agency Pearl Lemon leverages Tidio's chatbot technology to capture 70+ leads monthly that would have been lost, while cutting response times in half.
The Novelry Achieves 86% AI Resolution Rate with Tidio’s Customizable Lyro AI
The prestigious online fiction writing school leverages Lyro AI across Instagram, Facebook, and web channels to nurture aspiring authors while streamlining student support operations.
NSI Australia Transforms Customer Experience with Tidio’s Lyro AI, Achieving +60% Resolution Rate
Family-owned beauty supplier NSI Australia leverages Tidio's AI across multiple channels to deliver exceptional customer service with just one operator while driving significant sales growth.
Borrowell Transforms Customer Support with Tidio’s Lyro AI and Zendesk Integration, Achieving 83% Resolution Rate
Canadian fintech leader Borrowell successfully implemented Tidio's AI-powered chatbot with seamless Zendesk integration.
GameBoost Returns to Tidio, Achieving 86% Resolution Rate and Customer Support Automation
GameBoost, a leading gaming marketplace, returned to Tidio after struggling with expensive, poorly-performing AI solutions, now leveraging Lyro AI to handle repetitive customer inquiries with exceptional efficiency.
Monster Tires Cuts Hours of Weekly Phone Calls with Tidio’s AI Agent
Monster Tires streamlined their customer support and ecommerce Sales process with Tidio's AI-powered platform, dramatically reducing time spent by sales reps on phone calls while increasing website engagement and simplifying their online sales quote process.
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced their previous AI chatbot with Tidio's Lyro AI, increasing resolution rates from 2-3% to 53% while streamlining complex compliance inquiries for their technical platform.
MattressNextDay Saves Over 400 Hours Monthly with Lyro AI
Award-winning UK mattress retailer streamlines customer support operations with AI-powered automation, delivering faster responses while reducing agent workload and maintaining exceptional service standards.
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel transformed its customer support operations by implementing Tidio's AI-powered platform, successfully routing conversations between sales and service teams while increasing engagement rates and enhancing customer response times.
Your KAYA Automates 75% of Inquiries with Tidio’s AI
Your KAYA, a Polish eco-friendly personal care brand, transformed their customer service with Tidio's Lyro AI, achieving a 75% resolution rate and successfully unifying multiple communication channels.
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma boosted their car body repair customer experience with Tidio's Lyro AI, achieving an impressive 89% AI resolution rate and increasing sales bot engagement to 21%.
The Muzzle Movement Boosts Support Efficiency with Lyro AI
The Muzzle Movement streamlined customer support with Lyro AI and ticketing, handling over 1,200 monthly tickets and achieving 74% resolution rate.
Praktiker Hellas Achieves 8.99% Bot Engagement with Tidio
Praktiker Hellas, a leading Greek home improvement retailer, implemented Tidio's AI-powered platform to streamline digital communication and automate customer support.
Waldo’s Drives Millions in Ecommerce Sales with Tidio Automation
Mexican discount retail chain's e-commerce channel transforms customer service operations with intelligent automation flows, generating millions in sales while providing data-driven departmental insights.
Cove Smart Achieves 70% Increase in Self-Service Resolution with Lyro AI Agent
Cove Smart transformed their customer support with Tidio's Lyro AI, reducing response times by 80% and increasing self-service resolution by a remarkable 70%.
