Customer service is changing quickly, and AI is becoming a practical way to handle more conversations without stretching your team. The right tools can keep response times low, manage high volumes, and personalize every interaction, all without adding more people to the roster.
Tidio’s Lyro AI is capable of reaching around 67% resolution rate on average. This shows how AI customer service tools can handle the majority of conversations automatically while driving measurable business growth.
This checklist is built for CX leaders and ecommerce decision-makers who want to evaluate if their business is ready for AI-powered customer service. It walks you through the signs to look for, from seasonal demand spikes to the need for Shopify integration or product recommendations.
You’ll also find tips for making the most of AI from day one, using examples from Tidio’s Lyro AI Agent to show what’s possible when automation is built in from the start.
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The AI customer service readiness checklist
Not every business needs an AI customer service tool right away. But if you’re running into the situations below, it’s a good sign that it’s time to make the switch. This checklist is designed to help you decide if now’s the moment to bring in automation and streamline your workflows.
You should start using an AI customer service tool if:
You run an ecommerce business
AI can handle order updates, product questions, and shipping info without pulling agents away from other tasks. With Tidio’s Lyro AI Agent connected to your store, it can check order status, provide tracking links, and recommend relevant products instantly.
Example: MattressNextDay used Lyro AI to automate 73% of conversations, saving 400+ hours monthly while keeping service quality high.
You don’t want to hire more staff
If your team is at capacity, automation helps you scale without adding headcount. Lyro can resolve repetitive requests so agents can focus on complex cases that require a human touch.
Example: Suitor automated up to 85% of its customer service, cutting average response time by 92% without expanding the team.
You experience seasonal spikes in demand
Busy sales periods can overwhelm even the best teams. AI keeps response times consistent during Black Friday, holiday sales, or unexpected surges by taking over routine conversations.
Example: Cove Smart increased self-service resolution by 70% and reduced response times by 80%, keeping pace during high-demand periods.
You want Shopify integration
Direct integration means AI can pull product details, stock levels, and order history in seconds. Tidio’s Shopify integration makes this setup quick, so your AI is ready to answer ecommerce-specific questions from day one.
Example: Your KAYA unified multiple communication channels and automated 75% of inquiries, integrating seamlessly with ecommerce workflows.
You want to offer personalized product recommendations that drive sales
AI can suggest relevant products based on browsing patterns or what’s in a customer’s cart. This turns support chats into sales opportunities without extra effort from your team.
Example: eye-oo boosted revenue by €177K after adding Tidio’s AI-driven sales conversations.
Your customers expect instant replies 24/7
When live agents aren’t online, an AI agent can step in and respond within seconds. It keeps service consistent across time zones and business hours.
Example: Axioma used Lyro AI to deliver 24/7 multilingual support while achieving an 89% AI resolution rate.
You have a global customer base
Built-in multilingual support means an AI agent like Lyro can reply in the language your customer is using. This makes it easier to serve international audiences without hiring additional language specialists.
Your team spends too much time on repetitive questions
If you’re answering “Where’s my order?” ten times a day, AI can take that off your plate. Tidio’s automation flows cover common scenarios so agents stay focused on higher-value work.
Example: Monster Tires freed sales reps from hours of weekly phone calls, increasing efficiency while improving website engagement.
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You want to unify support across multiple channels
An omnichannel AI tool can respond on live chat, email, WhatsApp, Messenger, and Instagram from one place. Tidio brings these together so customers get a consistent experience.
You want clear ROI tracking
AI-powered tools like Tidio show resolution rates, time saved, and how automation impacts conversions. This makes it easier to measure value and justify the investment.
How to choose the right AI customer service tool
Selecting an AI tool for customer service is less about chasing the latest features and more about finding a platform that fits your team’s workflow and customer needs.
The right choice should improve speed and efficiency while making customer interactions more personal. It’s worth spending time up front to see how well each option integrates with your current systems and whether it can grow with your business:
- Look for seamless integrations: The tool should connect to your existing platforms, like Shopify or your CRM system. It should also work smoothly with communication channels so that data flows without manual workarounds.
- Evaluate ease of setup: No-code or low-code configuration can save weeks of deployment time. If you can launch key features in a few hours, you’ll reach ROI faster.
- Prioritize automation depth: Check if the AI can fully resolve common requests, not just suggest answers. A platform like Tidio’s Lyro AI Agent handles high volumes autonomously, while Copilot supports agents with ready-to-send replies.
- Assess analytics and reporting: Look for clear data on resolution rates and response times. These insights make it easier to track results and fine-tune your setup.
- Test multilingual capabilities: If you serve customers in multiple countries, built-in, real-time translation is essential. It allows you to maintain service quality without hiring more staff.
- Consider scalability: Your tool should manage seasonal spikes without extra licenses or headcount. Automation should scale automatically as demand grows.
- Check pricing transparency: Understand exactly how costs change with usage. Avoid platforms that hide core automation features behind expensive add-ons.
- Use free trials wisely: Test with real conversations your team handles daily. This will show whether the tool’s AI can manage your workflows and meet customer expectations.
Knowing when you’re ready for AI customer service
Recognizing the right moment to bring AI into your support strategy can make a big difference in how quickly your team gains time back and improves response quality. Our readiness checklist will help you identify clear signals that your business is prepared for the shift.
Once you see those signs, the next step is to act. Try Tidio’s Lyro AI Agent and track results in the first month to see the impact on resolution speed, efficiency, and customer satisfaction.
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