Get more done with Tidio and Adobe Commerce Integration

Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.

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Category:

Ecommerce

Available in:

All plans

Overview

Manage customer conversations directly from your Adobe Commerce store without adding complexity. This integration lets you add Tidio live chat to your website using a simple code snippet, so customers can reach your team instantly. Messages appear in one intuitive help desk where agents respond faster, stay organized, and keep context. Setup takes only a few minutes, works across your store, and scales smoothly as your support volume grows.

Key features

Add Tidio help desk to Adobe Commerce with a simple script installation
Offer instant customer support across your store pages
Handle all incoming customer conversations from one shared help desk
Install without complex plugins or extensions

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Frequently Asked Questions

Common questions about Integration with Adobe Commerce

How do I install Tidio on Adobe Commerce?

Install Tidio by adding a single script to your Adobe Commerce admin panel. Go to Content → Design → Configuration, select the store view, and paste the widget code into the HTML Head section. Save the configuration to apply the changes.

How does Tidio help support teams work faster?

All messages arrive in one place, so agents don’t switch tools or search for context. This makes replies quicker, handoffs smoother, and daily support work more predictable.

Can Tidio scale as my store grows?

Yes. Tidio is designed to start simple and scale without adding complexity. Teams can handle more conversations while keeping workflows clear and pricing predictable.