Move a chat to a call when typing stops helping, and keep the history in one thread.
Move from Intercom to a simpler help desk
Move your conversations from Intercom to Tidio and keep your support history organized in one simple help desk.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Customer Service
Available in
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Intercom
Move your Intercom conversations over
Import conversations, users, and message history from Intercom into Tidio so none of your support record is left behind.
Work from one inbox
Imported Intercom conversations arrive as Tidio tickets, so your team stops switching between two support tools.
Keep full customer context
Agents read past messages next to new ones and pick conversations back up without asking customers to repeat themselves.
Overview
Centralize customer conversations without losing context. The Intercom integration lets you migrate your chat history, users, and conversations directly into Tidio. Your team keeps full visibility into past interactions, works from one clean inbox, and avoids switching tools. The process is guided, predictable, and designed to get you up and running fast, without enterprise-style setup or hidden complexity.
Key features
- Import Intercom conversations and users into Tidio
- Preserve message history for full customer context
- Map conversations directly to Tidio tickets
- Simple, step-by-step migration process
- Keep support workflows running without downtime
Intercom
Customer Service
Tags
Customer Support
Omnichannel Inbox
Lead Capture
How it works
Connect Intercom in minutes
1
Start the migration in Tidio
Follow the guided steps in the Tidio panel and connect your Intercom account. No custom development needed.
2
Choose what to import
Select the Intercom conversations, users, and message history you want to bring across to Tidio.
3
Pick up where you left off
Imported conversations appear as tickets in Tidio, so your support work keeps running without downtime.
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Frequently asked questions
Common questions about the Intercom integration
What data can I migrate from Intercom to Tidio?
You can migrate conversations, users, and message history from Intercom into Tidio. This ensures agents retain full context and can continue conversations with visibility into past interactions.
How does the migration affect my ongoing support work?
The migration is designed to be handled without disrupting your day-to-day support. Once completed, imported conversations appear in Tidio as tickets, allowing your team to continue working from a single inbox.
Is the migration process manual or automated?
The process is guided directly in the Tidio panel. You follow clear steps to connect Intercom and import your data without custom development or external tools.
Is the Intercom integration available on my plan?
Yes. The Intercom integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.