Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and AtomicWork integration
Let employees raise IT requests in chat and follow them without opening the service desk.
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Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AtomicWork
Take requests where people ask
A question in Tidio becomes an AtomicWork service request, so IT gets a structured ticket without the employee filling a form.
Answer the documented ones instantly
AtomicWork knowledge base content can be served in the chat, which resolves the repeat questions before they reach a queue.
Chase progress in the same thread
Ticket status from AtomicWork comes back to the Tidio conversation, so the update arrives where the request was made.
Overview
AtomicWork is the service desk your IT team runs on, and most requests that reach it start as somebody asking a question. Connect it to Tidio and the asking happens in a chat: the request becomes a ticket with the details already in it, the person can check on it in the same conversation, and the answers your knowledge base already holds get used before a ticket is needed at all.
Key features
- Raise a ticket from a chat with the details captured while the person explains
- Answer from the knowledge base before a request becomes a ticket at all
- Follow status in one place so nobody has to log in to ask what happened
- Escalate what needs a human when the request is not a documented one
AtomicWork
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect AtomicWork in minutes
1
Connect Tidio and AtomicWork
Connect Atomicwork and Tidio via Zapier or the Tidio API; tickets and chats reference each other from then on.
2
Decide what becomes a ticket
Choose which requests are raised in AtomicWork and which are answered from the knowledge base.
3
Keep the thread alive
Status updates return to the conversation until the request is closed.
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Frequently asked questions
Common questions about the AtomicWork integration
Is this for employees or customers?
Employees. Teams run Tidio as the front door to IT support, and AtomicWork keeps the tickets, SLAs and history behind it.
Can chat resolve a request without a ticket?
Yes. If the answer is in your AtomicWork knowledge base, it can be served in the conversation, which keeps the queue for things that need a person.
Is the AtomicWork integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AtomicWork integration.