Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and Email integration
Manage emails and chats in one inbox to reply faster and keep every conversation in context.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Available in
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Email
Turn incoming mail into tickets
Email forwarded to Tidio arrives as a ticket, so requests get tracked and answered in the same place as your live chats.
Assign and prioritize requests
Tickets can be assigned, prioritized, and worked on together, so your team always knows who owns each conversation.
Keep the whole thread in view
Tidio holds the full message history next to chat, giving agents the context they need to reply accurately.
Overview
Centralize customer conversations without changing how you work. Forward emails from any provider straight into Tidio and handle them like tickets alongside live chat. Keep full conversation history, assign cases, and respond faster from one clear workspace. Built for teams that want organized support without adding complexity or extra tools.
Key features
- Handle emails and chats in one shared inbox
- Automatically forward emails as support tickets
- Keep a full conversation history for better replies
- Assign, prioritize, and collaborate on tickets
- Respond from one interface without switching tools
Customer Service
Tags
Omnichannel Inbox
Ticketing
How it works
Connect Email in minutes
1
Forward your mailbox to Tidio
Set up forwarding from your current provider, such as Gmail or Outlook, so messages reach your Tidio inbox.
2
Decide how tickets are handled
Set owners and priorities so your team agrees who picks up what and no request sits without an answer.
3
Reply from one workspace
Email shows up as a ticket beside your live chats, with the full thread attached for context.
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Frequently asked questions
Common questions about the Email integration
How does email integration work in Tidio?
Emails are automatically forwarded to your Tidio inbox, where they appear as tickets you can manage alongside chat conversations.
Can I use any email provider?
Yes. You can connect Gmail, Outlook, or any provider that supports email forwarding.
Will my team see full email conversations?
Yes. Tidio keeps the full thread and context, so your team can respond accurately without switching tools.
Is the Email integration available on my plan?
Yes. The Email integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.