Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and Freshdesk integration
Turn conversations into tickets and resolve issues faster with full customer context.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Available in
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Freshdesk
Turn conversations into Freshdesk tickets
Chats become trackable tickets automatically, with the customer contact created and kept in sync between Tidio and Freshdesk.
Route tickets by your own rules
Freshdesk automation, SLAs, and escalation rules decide who picks up a ticket and how quickly it has to move.
See past tickets while you chat
Agents pull up customer details and previous tickets in real time, so nobody asks the customer to explain the same issue twice.
Overview
Resolve more requests without losing context. Connect Tidio with your Freshdesk helpdesk and turn every conversation into a trackable ticket. Keep customer history, previous issues, and details in one place so agents can respond faster and more accurately.
Key features
- Convert chat conversations into support tickets automatically
- Create and sync customer contacts between systems
- Route tickets with automation, SLAs, and escalation rules
- Access full customer history and past tickets during chats
Freshdesk
Customer Service
Tags
Contact Sync
Customer Support
How it works
Connect Freshdesk in minutes
1
Connect your Freshdesk account
Link Freshdesk from the Tidio panel so conversations and contacts can move between the two systems.
2
Let conversations become tickets
Chats turn into Freshdesk tickets automatically, then your routing, SLA, and escalation rules take it from there.
3
Resolve with full context
Agents see customer history and past tickets while they reply, so answers match what happened before.
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Frequently asked questions
Common questions about the Freshdesk integration
How does the integration improve support workflows?
It turns chat conversations into tickets automatically, so every request is tracked, assigned, and resolved without manual work.
Can agents see customer history during chats?
Yes. Agents can access previous tickets, customer details, and context in real time to provide faster, more accurate support.
Does it support ticket automation?
Yes. You can automate routing, priority assignment, SLAs, and escalations to keep support consistent and efficient.
Is the Freshdesk integration available on my plan?
The Freshdesk integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.