Let employees raise IT requests in chat and follow them without opening the service desk.
Get more done with Tidio and Aircall integration
Move a chat to a call when typing stops helping, and keep the history in one thread.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Aircall
Switch to voice mid-conversation
An agent moves a Tidio chat to an Aircall call when the back and forth is going nowhere, and the customer does not have to explain it twice.
Reply knowing about the last call
Aircall call data reaches the Tidio conversation, so a follow-up message does not contradict what someone promised on the phone.
Keep one contact, not three
Details captured in chat and in Aircall stay in step, which saves the merge work that comes with two records for one person.
Overview
Aircall is the phone system your support and sales teams already answer on. Connect it to Tidio and the two channels stop being separate queues: a conversation that needs a voice can become a call, the number a visitor left in chat can be dialed without opening another window, and what happened on the call comes back so the next person reading the conversation knows how it ended.
Key features
- Escalate a chat to a call when the question is faster to answer out loud
- Call the number from the chat without copying it into another window
- Bring call outcomes back so the conversation shows what was agreed on the phone
- Keep contacts consistent between the chat, the CRM and Aircall
Aircall
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect Aircall in minutes
1
Connect Tidio and Aircall
Use Zapier or the Tidio API to join Aircall and Tidio; call activity and chat history meet in one place.
2
Decide when voice takes over
Choose the moments worth a call, like a long thread or a request for a callback.
3
Keep one history per customer
Chat context reaches the call, and call outcomes come back to the conversation.
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Frequently asked questions
Common questions about the Aircall integration
Can an agent call a visitor from a Tidio chat?
The number captured in the conversation is passed to Aircall, so the call starts from what the visitor already gave you instead of a copy and paste.
Does what happened on the call reach Tidio?
Yes. Call records and notes from Aircall can be sent into the conversation, which keeps the written history complete for whoever replies next.
Is the Aircall integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Aircall integration.