Send customer problems into Jira and answer with what Confluence already documents.
Get more done with Tidio and Asana integration
Turn the conversations that need real work into Asana tasks, with the context attached.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Asana
Turn a bug report into a task
A problem described in Tidio becomes an Asana task with the conversation attached, so the engineer reading it does not need a second summary.
Send requests to the right board
The topic of the chat decides which Asana project the task lands in, which saves a triage step every single time.
Tell the customer it is fixed
A completed Asana task can trigger the Tidio message that closes the loop, so nobody has to keep a private list of people to update.
Overview
Asana is where the work your team commits to actually lives. Connect it to Tidio and a conversation that needs more than a reply becomes a task there: the bug a customer described, the refund someone has to approve, the follow-up promised for next week. The task carries the chat context, and when it is done the customer can be told without anyone remembering to go back.
Key features
- Create tasks from a chat with the conversation and the customer attached
- Keep the promise visible so a follow-up is on a board, not in someone's head
- Close the loop with the customer when the Asana task is finished
- Route work to the right project by what the conversation was about
Asana
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Asana in minutes
1
Connect Tidio and Asana
Zapier, Integrately or the Tidio API turns conversations into Asana work without touching a project template.
2
Decide what becomes a task
Choose which conversations create Asana work and which project each kind belongs in.
3
Follow it to the end
The task carries the chat context, and its completion can come back as a message.
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Frequently asked questions
Common questions about the Asana integration
What ends up on the Asana task?
The conversation context and the customer details you choose to send, so whoever picks the task up can act without going back to the chat.
Can a finished task notify the customer?
Yes. A completed Asana task can trigger a Tidio message, which is how a promised follow-up actually happens rather than being remembered.
Is the Asana integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Asana integration.