Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Cascade integration
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Cascade
Update the goal from the source
Conversation volume, response time and resolution rate go into the Cascade metric directly, so nobody rebuilds the number by hand each month.
Keep progress honest
Cascade shows where a goal stands on current data, so a review discusses the trend instead of what somebody remembered to update.
Tell the team, not just the board
Cascade goal progress can be posted where agents work, so the people moving the number can watch it move.
Catch the goal that is slipping
When a metric falls behind its Cascade target, an alert reaches the team while there is still time in the quarter to act on it.
Overview
Cascade tracks the goals a company has set, and support numbers are usually part of them: response time, resolution rate, satisfaction, retention. Connected to Tidio through Zapier or the Tidio API, those numbers reach the Cascade metric on their own, so a goal update is not a monthly copy from a dashboard. Progress can travel back into the inbox, so the team doing the work sees where it stands.
Key features
- Update metrics automatically with the conversation numbers Cascade goals depend on
- Skip the monthly copy and paste so a goal is current rather than reconstructed
- Show the team where it stands with Cascade progress visible to the people doing the work
- Flag a goal that is slipping before the quarterly review is the one that finds it
Cascade
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Cascade in minutes
1
Connect Tidio and Cascade
Link them with Zapier, Make or the Tidio API and pick which Cascade metrics take their values from conversation data.
2
Map numbers to goals
Decide which Tidio measures feed which Cascade goals and how often they are updated.
3
Review current numbers
Cascade shows the goal as it stands, and the team sees the same figure the leadership does.
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Frequently asked questions
Common questions about the Cascade integration
What data does Cascade receive?
The measures you choose, such as conversation volume, first response time, resolution rate or satisfaction. Cascade keeps the goals and the reporting around them.
Does this replace reporting in Tidio?
No. Tidio keeps the operational view. Cascade is where those numbers meet the goals the rest of the company is measured on.
Is the Cascade integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Cascade integration.