Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Bitbucket Server integration
Link a customer report to the change that fixes it, and tell them when it lands.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Bitbucket Server
Keep the reporter attached
A Tidio conversation can be linked from the Bitbucket Server pull request, so whoever reviews the fix knows what the customer actually said.
Say it is fixed, once it is
A merge in Bitbucket Server can trigger the Tidio message that closes the loop with the person who reported the problem.
Get support ahead of a break
A failing build status from Bitbucket Server can reach your agents, so they know why something is behaving oddly.
Overview
Bitbucket Server is where your code and its review live, on your own infrastructure. Connect it to Tidio and the people who reported a problem stop being forgotten: the conversation can be referenced on the pull request that fixes it, a merge can trigger the message that says it is done, and a build going red can warn support before the first confused customer arrives.
Key features
- Reference the chat on a change so a reviewer can see who asked for it
- Tell customers on merge when the pull request that fixes it goes in
- Warn support about a red build before the questions about it start
- Show how often it is reported by carrying the chat count onto the change
Bitbucket Server
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Bitbucket Server in minutes
1
Connect Tidio and Bitbucket Server
Link the two with Zapier or the Tidio API, using the webhooks your server already emits.
2
Choose the events that matter
Pick which pull request and build events reach a conversation, and what a chat sends back.
3
Follow a fix end to end
The report is attached to the change, and the merge tells the customer.
Discover more integrations
All Integrations
Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
Send real bug reports to Clubhouse from support, and tell the customer when the fix lands.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Bitbucket Server integration
Does this need our repository to be public?
No. Bitbucket Server stays on your infrastructure. What travels is the reference and the events you choose to send, not the code.
What triggers the message to the customer?
A merge or a build status you nominate. The point is that the person who reported the problem hears about the fix without an agent remembering.
Is the Bitbucket Server integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Bitbucket Server integration.