Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Clubhouse integration
Send real bug reports to Clubhouse from support, and tell the customer when the fix lands.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Clubhouse
Report the bug once, properly
The Tidio conversation becomes a Clubhouse story with what the customer did, what happened and which account they are on, so engineering is not guessing.
Count the customers behind a story
Every new report links to the same Clubhouse story, so the number of affected accounts is visible when priorities are decided.
Answer is it fixed yet
The Clubhouse workflow state reaches the chat, so support answers a waiting customer without interrupting the team.
Close the loop on a release
When a Clubhouse story is done, everyone whose conversation was linked to it can be told, which is the message that usually never gets sent.
Overview
Clubhouse is where engineering keeps stories, epics and the state of the work. Support is where the bugs are found first. Connected to Tidio through Zapier or the Tidio API, a reported problem becomes a Clubhouse story with the transcript, the browser details and the account attached, and when the story moves to done, the customers waiting on it can be told rather than left to notice.
Key features
- File a Clubhouse story from a chat with the transcript and the reproduction details attached
- Show how many people asked so a Clubhouse story carries its real weight
- Follow the workflow state and answer status questions without asking engineering
- Tell the customer it shipped when the Clubhouse story reaches done
Clubhouse
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Clubhouse in minutes
1
Connect Tidio and Clubhouse
Link them with Zapier or the Tidio API and choose the Clubhouse projects and story types support may create.
2
Decide what a report contains
Map the transcript, account and technical details into the Clubhouse story fields your engineers rely on.
3
Follow it to done
Workflow changes in Clubhouse return to the conversation, and the customer hears about the fix.
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Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
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Frequently asked questions
Common questions about the Clubhouse integration
Does every complaint become a story?
Only the ones you choose. Most teams let agents file a Clubhouse story deliberately, or link the conversation to an existing one, so the backlog stays meaningful.
Can support see engineering progress?
Yes, at the level you allow. The Clubhouse workflow state can reach the conversation so support answers status questions without pulling an engineer into a thread.
Is the Clubhouse integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Clubhouse integration.