Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Atlassian integration
Send customer problems into Jira and answer with what Confluence already documents.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Atlassian
Get bugs to the backlog intact
A problem described in Tidio becomes an Atlassian issue with the conversation and the customer attached, so nothing is lost in the retelling.
Reuse what is already written
Documentation from Confluence can reach the Tidio conversation, so agents answer with the version engineering maintains.
Handle requests without a portal
A service request raised in chat becomes an Atlassian ticket, which is a shorter path than teaching everyone a second tool.
Overview
Atlassian is where engineering plans, documents and services the rest of the company. Connect it to Tidio and support stops being a separate world: a reported bug reaches Jira with the conversation attached, a service request becomes a ticket, and the answer your team already wrote in Confluence can be handed to the customer instead of rewritten in chat.
Key features
- File issues from a conversation so a reported bug reaches the backlog with its context
- Answer from your documentation with Confluence content reaching the chat
- Follow a ticket back to chat when its status changes and the customer is waiting
- Take service requests in chat instead of asking people to use another portal
Atlassian
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Atlassian in minutes
1
Connect Tidio and Atlassian
Link the two with Zapier or the Tidio API, for whichever Atlassian products your team runs.
2
Map conversations to issues
Decide which chats create work, which project takes it, and what data travels with it.
3
Keep the customer informed
Status changes can come back to the conversation, so the person waiting hears about progress.
Discover more integrations
All Integrations
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
Send real bug reports to Clubhouse from support, and tell the customer when the fix lands.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Atlassian integration
Which Atlassian products does this cover?
Whichever you use. The same connection can create issues in Jira, raise service requests, or pull a Confluence page into a conversation.
Do customers see the ticket?
Only what you send them. A status change can trigger a Tidio message, while the ticket itself stays where your team works.
Is the Atlassian integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Atlassian integration.