Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Azure DevOps integration
Turn a customer report into a work item and tell them when the fix ships.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Azure DevOps
File the bug with its evidence
A problem reported in Tidio becomes an Azure DevOps work item with the conversation and the customer attached, so nothing is retold second hand.
Close the loop on a release
When the Azure DevOps item is closed in a release, a Tidio message can tell the people who reported it.
Get ahead of a broken deploy
A failed Azure DevOps pipeline can alert your agents, so support knows why the site is odd before the questions arrive.
Overview
Azure DevOps holds the backlog, the pipelines and the releases. Connect it to Tidio and the customer side reaches them: a bug described in chat becomes a work item with the conversation attached, the release that fixes it can trigger the message that says so, and a failing pipeline can warn your agents before customers start asking what is broken.
Key features
- Create work items from chat with the customer's own words attached
- Tell customers when it ships using the release that closed the item
- Warn agents about a bad deploy when a pipeline fails and the site starts misbehaving
- Count how often it is reported so a bug's priority reflects the chat volume
Azure DevOps
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Azure DevOps in minutes
1
Connect Tidio and Azure DevOps
Link the two with Zapier or the Tidio API. No changes to your boards or pipelines.
2
Map chats to work items
Decide which conversations create items, in which project, and with what fields.
3
Report back automatically
Item and pipeline events return to Tidio, for customers or for agents.
Discover more integrations
All Integrations
Send customer problems into Jira and answer with what Confluence already documents.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
Send real bug reports to Clubhouse from support, and tell the customer when the fix lands.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Azure DevOps integration
Do customers see our board?
No. Only the updates you choose to send reach the conversation, so the backlog stays internal while the person who reported it still gets an answer.
Can chat volume affect priority?
It can. The number of Tidio conversations about the same problem can be written onto the Azure DevOps item, which is real evidence in a planning meeting.
Is the Azure DevOps integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Azure DevOps integration.