Know which employee is asking, and handle their access request in the same chat.
Get more done with Tidio and Auth0 integration
Know who you are talking to before you share anything about their account.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Auth0
Talk to a known user
The Auth0 profile, plan and roles reach the Tidio conversation, so an agent is not guessing which account the question is about.
Fix sign-in without sharing secrets
A password reset or a session revoke can be triggered from the conversation, which is safer than talking a customer through it.
Welcome the account, not the visitor
A new Auth0 registration can start a Tidio message that helps someone through their first steps while they are still in the product.
Overview
Auth0 knows who signed in, with what plan and which permissions. Tidio is where those people ask for help, often about the account they are logged into. Connect the two and the conversation starts from a known user: the agent sees the Auth0 profile instead of asking security questions, a login problem can be handled without a password over chat, and a new sign-up can be greeted properly.
Key features
- See who is signed in with the Auth0 profile attached to the conversation
- Skip the security questions because identity is established before the chat starts
- Handle login problems safely with a reset triggered instead of typed out
- Greet new sign-ups when Auth0 reports the account has been created
Auth0
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect Auth0 in minutes
1
Connect Tidio and Auth0
Link the two with Zapier or the Tidio API. The identity stays where it is, only the details you allow travel.
2
Choose what the agent sees
Decide which Auth0 fields reach a conversation and which actions can be triggered from one.
3
Start every chat identified
The conversation opens with the user known, so the first message can be about the problem.
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Frequently asked questions
Common questions about the Auth0 integration
What Auth0 data reaches the conversation?
Whatever you allow: the profile, roles and permissions, recent login activity. It is a lookup you configure, not a copy of your user directory.
Can an agent reset a password from chat?
A reset can be triggered in Auth0 from the conversation, so the customer gets the standard email flow rather than credentials in a chat window.
Is the Auth0 integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Auth0 integration.