Know who you are talking to before you share anything about their account.
Get more done with Tidio and Microsoft Intune integration
See the Microsoft Intune device state when an employee opens an IT chat in Tidio.
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Integration availability depends on your Tidio plan.
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Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Microsoft Intune
Answer device questions faster
Compliance and patch state from Microsoft Intune replaces the first five questions on every IT chat.
Explain a blocked sign-in
A device out of compliance is often the reason, and the desk can say so instead of guessing.
Escalate with the device known
A ticket carrying the Microsoft Intune device record does not bounce back for detail.
Support new device setup
Enrollment status tells the desk how far a new starter got on their own.
Overview
Microsoft Intune knows the device: whether it is enrolled, compliant, patched, and which apps it has. Internal IT chats are full of questions that come down to exactly that. Reading Microsoft Intune into Tidio means the person on the desk sees the device state before asking the usual five questions, and can escalate with the device already identified. Wipes, policies and enrollment stay with the admins who own them.
Key features
- Device state in the chat Enrollment, compliance and patch level from Microsoft Intune.
- Fewer diagnostic questions The desk already knows the model and the OS version.
- App inventory in view Answer whether a required app was actually deployed.
- Admin actions stay put Wipes and policy changes remain in Microsoft Intune.
Microsoft Intune
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect Microsoft Intune in minutes
1
Connect Microsoft Intune and Tidio
Zapier, Integrately or Make can pass device data, or a service can read it and post to the Tidio API.
2
Choose the fields the desk sees
Compliance, OS version, enrollment and app inventory. Nothing that allows an action.
3
Keep actions with admins
A wipe or a policy change happens in Microsoft Intune, after the usual approval.
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Frequently asked questions
Common questions about the Microsoft Intune integration
Should a wipe ever be triggered from chat?
No. A remote wipe destroys data and cannot be undone by the person who asked for it. Keep it in Microsoft Intune behind the approval it already has. What chat can usefully do is capture the request, confirm identity, and hand it to the team that carries it out.
How does the desk know which device it is?
By the person, then the device list. Look the employee up, show their enrolled devices, and let the desk pick the one being discussed. Matching on a device name typed by a user is unreliable, and the wrong device state is worse than none at all.
Is the Microsoft Intune integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Microsoft Intune integration.