Know who you are talking to before you share anything about their account.
Get more done with Tidio and Azure Active Directory integration
Know which employee is asking, and handle their access request in the same chat.
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Integration availability depends on your Tidio plan.
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Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Azure Active Directory
See who is on the other side
The Azure Active Directory profile and groups reach the Tidio conversation, so IT knows the person's role before answering.
Reset a password properly
A reset can be triggered in Azure Active Directory from the chat, which keeps passwords out of the conversation entirely.
Record the access request
A request made in Tidio becomes a directory change with an owner and a trail, instead of a favour done quietly.
Overview
Azure Active Directory decides who your people are and what they can open. Connect it to Tidio and the help channel knows that too: the employee asking a question arrives with their directory profile and groups, an access request can be raised and granted through the proper path instead of a message to a colleague, and a leaver stops having access the same day.
Key features
- Identify the employee asking with their directory profile and group membership
- Take access requests in chat so the request is recorded rather than whispered
- Trigger the standard actions like a password reset, without sharing credentials
- Close accounts on time when the directory says someone has left
Azure Active Directory
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect Azure Active Directory in minutes
1
Connect Tidio and Azure Active Directory
Link the two with Zapier or the Tidio API, under the permissions your IT team approves.
2
Decide what chat may do
Choose which directory data is visible and which actions can be triggered from a conversation.
3
Handle identity in one place
Questions get answered with the profile in view, and changes happen in the directory.
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Frequently asked questions
Common questions about the Azure Active Directory integration
Does Tidio store our directory?
No. It is a lookup for the person in the conversation, so Azure Active Directory stays the only source of truth for identity and access.
Which actions are safe to allow from chat?
That is your call. Teams usually start with password resets and group membership requests, and leave account creation to the directory admins.
Is the Azure Active Directory integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Azure Active Directory integration.