Know who you are talking to before you share anything about their account.
Get more done with Tidio and HackerOne integration
Take security reports properly and answer HackerOne status questions without a mailbox.
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Integration availability depends on your Tidio plan.
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Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and HackerOne
Point people at the program
Somebody who wants to report a vulnerability is given the HackerOne program and policy in the chat, rather than describing it in a support ticket.
Answer where a report stands
The HackerOne state and severity reach the conversation, so an engineer or a manager gets the answer without interrupting triage.
Escalate a critical finding
A high severity HackerOne report can raise an alert in the inbox, so the people who have to act hear about it in minutes.
Answer the buyer's question
A prospect asking whether you run a disclosure program is answered from what HackerOne actually shows, which is a better answer than a claim.
Overview
HackerOne runs the program, the triage and the payouts, and the awkward part is everything around it: a customer asking where to report something, a buyer asking whether you have a disclosure policy, an engineer asking what the state of a report is. Connected to Tidio through Zapier or the Tidio API, the chat routes and answers those from the HackerOne record instead of a shared inbox.
Key features
- Route a security report so it reaches HackerOne instead of a support queue
- Answer disclosure questions with the HackerOne program details and policy
- Check the state of a report so engineering is not asking the security team
- Flag the critical ones when a HackerOne report needs attention now
HackerOne
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect HackerOne in minutes
1
Connect Tidio and HackerOne
Link them with Zapier or the Tidio API, with read access to the HackerOne program and report data you allow.
2
Decide what is public
Choose which HackerOne details can be shared outside the security team and which stay internal.
3
Keep triage in HackerOne
HackerOne keeps the reports, the triage and the payouts, and the chat routes and answers around them.
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Frequently asked questions
Common questions about the HackerOne integration
Should vulnerabilities be reported in a chat?
No. The chat should recognize the situation and route the person to the HackerOne program, so the report is handled under your disclosure policy with the right protections.
Who can see report details?
Only the people you allow. Most teams keep HackerOne report data internal and expose nothing beyond the existence of a program to customer conversations.
Is the HackerOne integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the HackerOne integration.