Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Confluence integration
Answer from the pages your team already wrote in Confluence instead of rewriting them in chat.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Confluence
Use the documentation you have
The chat searches Confluence and answers from the page, so a policy question gets the version the team maintains rather than a paraphrase.
Support the internal team
Staff asking how a process works get the Confluence page in the conversation, which is faster than learning where anything lives.
See what is missing
Questions the chat could not answer from Confluence become the list of pages worth writing, based on what people actually asked.
Keep answers consistent
Every agent is quoting the same Confluence page, so two customers with the same question do not get two different answers.
Overview
Confluence holds the process, the policy and the how it works page, written by the people who know. Connected to Tidio through Zapier or the Tidio API, the chat answers from those pages, so a question gets the current version rather than an agent's memory of it. Questions that Confluence cannot answer are visible too, which is the fastest way to find out what your documentation is missing.
Key features
- Answer from the current page so nobody repeats an old version of a policy
- Point people at the source with the Confluence page linked in the conversation
- Find the gaps by seeing what Confluence could not answer this week
- Keep one place to edit since a page change is reflected in the next chat
Confluence
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Confluence in minutes
1
Connect Tidio and Confluence
Link them with Zapier, Make or the Tidio API using an account scoped to the Confluence spaces the chat is allowed to read.
2
Choose the spaces to use
Point the chat at the Confluence spaces that hold public or internal answers, and keep the rest out of reach.
3
Answer and improve
Conversations are answered from Confluence, and the questions it cannot answer show what to write next.
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Frequently asked questions
Common questions about the Confluence integration
Can customers see internal Confluence pages?
Only the spaces you allow. Most teams expose a public facing space to customers and keep internal ones for staff conversations, with Confluence permissions still applying.
What happens when a page is updated?
The next conversation uses the new version. Confluence stays the place where documentation is written and reviewed, and the chat simply reads it.
Is the Confluence integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Confluence integration.