Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Cue integration
Send work from a conversation into Cue and answer status without leaving the chat.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Cue
Turn a request into a task
What a customer asks for becomes a Cue task with the conversation attached, so the person who picks it up has the original wording.
Send it to the right project
Topic and tags decide which Cue project a task lands in, so requests are not sorted by hand at the start of every week.
Answer where it stands
The Cue status reaches the conversation, so support gives a real update instead of promising to check with someone.
Tell them it is finished
When the Cue task is closed the chat reopens with the news, which is the follow up that usually gets forgotten.
Overview
Cue is where tasks, projects and owners live for teams that keep their work in one place. Support is where new work usually appears first. Connected to Tidio through Zapier or the Tidio API, a conversation becomes a Cue task with the details already filled in, and the status comes back, so the customer waiting on it hears from the person they were speaking to.
Key features
- Create a Cue task from a chat with the transcript, the customer and the topic attached
- Assign it as you go so a Cue task has an owner before the chat ends
- Answer status questions from the Cue record rather than a chase in a group chat
- Report back when it is done so the customer is told without anyone remembering to
Cue
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Cue in minutes
1
Connect Tidio and Cue
Link the two with Zapier, Make or the Tidio API and choose which Cue projects a conversation may create tasks in.
2
Map topics to projects
Decide which conversations become Cue tasks, where they go and who owns them.
3
Close the loop
Status changes in Cue return to the conversation, and the customer hears the outcome.
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Frequently asked questions
Common questions about the Cue integration
What goes into the Cue task?
Whatever you map, usually the transcript, the customer details and the topic, placed in the project and fields your team already uses.
Can the customer see the task?
No. Cue stays internal. The customer sees the update your team sends in the chat, based on the status you choose to share.
Is the Cue integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Cue integration.